Job summary
- Main area
- Team leader
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-8952SM
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £35,763 - £43,466 pa Inclusive of High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 14/08/2025 23:59
Employer heading
Outpatient Team Leader ENT
Band 5
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
An opportunity has arisen for a highly motivated and enthusiastic Team Leader to join our ENT team at Northwick Park Hospital.
The role is challenging and the post holder would be expected to work on their own initiative, whilst having the support of peers and the Service Manager. Applicants are required to be computer literate with sound knowledge of Microsoft Excel.
Your role will be crucial to the smooth running of the services, as you will be managing the local admin team. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service.
You will be able to work independently using your own initiative while maintaining your role as a strong team player.
Training will be provided for our IT systems and local processes.
Main duties of the job
To provide day-to-day operational management for the outpatient team including recruitment, appraisals and continuous professional development for all secretarial staff
Support the General Manager, Service Manager and Clinical Team in delivering the Trust’s key performance targets through effective and flexible use of physical resources to minimise waste.
To support the General Manager, Service Manager and Clinical Lead in formulating the strategic direction of services.
To liaise with the multidisciplinary teams, to facilitate improvements in quality of care using lessons learned from adverse incidents and patient complaints.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
· Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
· St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
· Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
· Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person specification
Experience
Essential criteria
- Previous NHS experience
- Experience of managing staff
- Cerner Experience
Desirable criteria
- Previous experience of ENT
Skills, knowledge and abilities
Essential criteria
- Ability to work independently, efficiently & effectively under pressure, prioritising for self and team
PTL experience
Essential criteria
- Knowledge of RTT and ENT pathways
Desirable criteria
- Ability to create and delegate PTL tasks and evidence of PTL management
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracy Baker
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07701 022 260
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