Job summary
- Main area
- Therapy Outpatient Booking Co-ordinator
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (shift work applied - 12 hours working shifts)
- Job ref
- 337-NP-9025SM
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £32,199 - £34,876 Per Annum Including High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 22/10/2025 23:59
Employer heading
Therapy Outpatient Booking Co-ordinator
Band 4
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
We are looking for an experienced Therapy Outpatient Booking Co-ordinator to join our busy Therapies Stats Team to ensure that referrals for therapy outpatient appointments are processed in line with our response standards and patients are booked in according to their clinical needs. The role of Therapy Outpatient Booking Co-ordinator requires accurate and efficient data entry on to Cerner, and an awareness of reporting requirements and deadlines.
Main duties of the job
You should be able to work as part of a very busy team and under your own initiative. As well as having excellent communication, organisational, prioritisation and interpersonal skills, you will need to be flexible and adaptable, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined deadlines. You should have a pleasant telephone manner and be able to deal with difficult calls if necessary.
Experience of using Cerner is essential.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person specification
Education/ Qualifications
Essential criteria
- 5 GCSEs, graded at C or above, or equivalent.
- Educated to A-level/NVQ level 3
- Knowledge of data entry and associated software acquired via diploma or equivalent experience/ qualification
Knowledge & Experience
Essential criteria
- Knowledge and skills using Cerner
- Previous NHS Experience
- Extensive experience of Microsoft Office applications and database software
- Experience of working in busy office environment
- Experience in maintaining and updating databases
- Accurate data entry and keyboard skills
- Experience of organizing and prioritizing own workload
- Experience in a patient focused or customer service role, preferably within health or social care
Skills, Abilities & Attributes
Essential criteria
- Excellent interpersonal skills, including verbal and written communication and excellent telephone manner
- Good planning/ time management with the ability to work to deadlines under pressure and multitask
- Numerate, with experience in using manual and computerised data collection systems and demonstrating proficient keyboard/ data entry skills
- Able to work without supervision
- Able to work as part of a team and support colleagues
- Able to work at a computer for prolonged periods of time
- Excellent attention to detail
HEART values
Essential criteria
- Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.
- Demonstrate commitment to place Quality at our HEART
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carol Roskilly
- Job title
- Lead Principal SLT
- Telephone number
- 020 8869 2430
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