Job summary
- Main area
- Women's, Children's, Specialist Services & Integrated Cancer Care
- Grade
- Band 8d
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-7633DG
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park/Central Middlesex/Ealing hospitals
- Town
- Harrow
- Salary
- £89,007 - £101,812 Per Annum
- Salary period
- Yearly
- Closing
- 03/05/2024 23:59
- Interview date
- 20/05/2024
Employer heading
Care Group Head of Operation - Women, Children & Specialist Services
Band 8d
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
This is an exciting time to join our team and journey….
We are a newly merged Division and are seeking a highly experienced NHS operational Manager who is still excited about making a difference. We are looking for an enthusiastic individual who will relish the challenges ahead and has previously managed large diverse services including staff budget and performance measures alongside the development of strategic plans.
We are a supportive team with ambitious plans for both our services and for our staff with the ultimate goal of improving the health of our local population. If you would like to hear more please get in contact with Kay Sandhu Divisional Director of Operations [email protected] or Dr Scott Rice Divisional Medical Director [email protected]
Main duties of the job
The Head of Operations will be responsible for supporting the Division in directing, guiding, and leading the speciality group(s) in the overall management of the speciality group(s), and for developing business strategic plans performance management frameworks to ensure delivery of all key activity and financial targets.
A key dimension will be to support the Divisional Director of Operations in engaging clinical managers in the complex management agenda including the preparation of annual business plans and the development of capacity and capability to deliver both local and national priorities.
Under the Divisional Director of Operations leadership, the Care Group Head of Operations will:
- Work with the Divisional management team in driving forward directorate wide programmes of work and service direction.
- Communicate complex concepts to a range of staff groups and clinicians and effectively negotiate barriers to change to ensure plans are delivered to timeframes and expectations.
- Work in collaboration with the Divisional Director of Operations to shape and implement the corporate objectives for the Trust.
- Work with the directorates on large strategic business cases related to recovery and service change, ensuring that the costs, benefits, risks and income and expenditure of such schemes are fully understood and prepared for presentation to the relevant committee for approval prior to commencement.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Education/Qualifications
Essential criteria
- Educated to master’s level in a relevant area or equivalent experience
- Evidence of post-qualifying and continuing professional development
- Management qualification
Desirable criteria
- Expert and relevant knowledge gained through further post qualification specialist training or experience
Knowledge & Experience
Essential criteria
- Substantial experience in a senior leadership role in a large NHS organisation
- Experience of developing and delivering large scale operational improvement and trust-wide efficiency programmes
- Strong background in operational management with proven track record of delivery across a range of specialities/services
- Strong background in financial and analytical management demonstrating an understanding of current NHS structures and key policies affecting it
- Development of highly effective services
- Experience in delivering transformational change at a large scale
- Experience in working closely with clinical teams to develop and implement improvement opportunities
- Substantial experience of managing teams at all levels including those from a range of clinical disciplines
Skills, Abilities & Attributes
Essential criteria
- Experience in making and advising on complex decisions involving financial and operational risk and sensitivities up to and including Board level
- Ability to offer expert opinion and judgement on a range of operational management scenarios
- Ability to provide advice and support across all disciplines clinical and non-clinical
- Ability to interpret qualitative and quantitative data from a wide range of sources internal and external and present it so it is understood by all audiences
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kay Sandhu
- Job title
- Divisional Director of Operations
- Email address
- [email protected]
- Telephone number
- 07775 610616
- Additional information
Dr Scott Rice
Divisional Medical Director - Women's, Children's, Specialist Services & Integrated Cancer Care
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