Detailed job description and main responsibilities

Operational Estates Management (continued)

• Provides operational assistance to the Estates team, contributing technical input to the planning, 
  development, and delivery of Estates services. Attends safety group forums as required, such as (but 
  not limited to) Water and Ventilation Safety Groups.
• Assists in implementing service development initiatives by reviewing recommendations from audits 
  and supporting the execution of improvement projects in Estates services.
• Acts as the initial point of contact and escalation within the allocated zone, providing technical and site knowledge as required. Participates in the out-of-hours on-call rota, ensuring service continuity and effective decision-making for out-of-hours incidents.
• This role does not have any have any direct line management responsibilities; however, they are allowed to task the mobile and static technicians within a zone who are line managed by that zone's 
  Estates Manager.
• The Deputy Estates Manager plays a key role in the day-to-day oversight of trade and technician staff, ensuring that all activities carried out on behalf of QTS adhere to required standards, safety protocols, and service expectations.
• Works closely with their line manager (i.e., their Estates Manager) to organise and allocate work within their geographical zone. Uses the QTS CAFM system to monitor and manage tasks as required.

Role Modelling and Relationship Management

• Responsible for actively role modelling QTS's values and behaviours to others. This includes encouraging and fostering a supportive, open, and inclusive culture in all environments they work in.
• Promotes and supports professionalism, adherence to quality standards, and the achievement of QTS's 
  strategic objectives.
• Supports team communication efforts to keep in-house and contracted engineers and technicians within their geographical zone informed. Assists the Estates Manager in developing positive 
  relationships with Site Service Managers (SSMs) and other key stakeholders, while fostering effective relationships with the wider QTS team, service providers, and external organisations. Attends site meetings to identify minor and future works, providing relevant technical input and supporting collaborative initiatives across the allocated zone
• Liaison with clinical teams as and when required to support capital projects within their geographical zone

Compliance, Auditing, Safe Working Practices & Risk Management

• Monitors compliance within the allocated zone, ensuring that all activities meet statutory and governance standards, including those relating to safety and sustainability.
• Carries out regular condition surveys and audits to validate work within their zone, covering mechanical, electrical, and building fabric services. Supports quality assurance processes for Estates 
  services.
• Ensures adherence to safe working practices, Health and Safety regulations, and other legislative requirements related to building fabric and the environment.
• Identifies and reports risks within their geographical zone, contributing to the Estates risk register as needed. Acts priority items and jobs impacting their area of responsibility, ensuring appropriate responses and management. Assists in the review and testing of business continuity plans, ensuring updates are made to maintain compliance and service resilience.
• Works with appointed QTS’s Authorised Engineers (AE’s) and subject matter specialists, to ensure Estates systems and services remain within tolerance and are fully compliant.
• Uses the QTS CAFM and other relevant systems to monitor maintenance services, tracking performance against established KPIs to ensure value for money. Provides feedback on performance 
  and contributes data for reporting purposes.
• Assists with national return processes and submissions such as Estates Returns Information Collection (ERIC), property asset management (PAM), Patient-Led Assessments of the Care Environment (PLACE) assessment and Model Hospital Data Collection.
• Maintains up-to-date knowledge of relevant legislation, policies, and procedures, contributing to the implementation of these standards in day-to-day operations within Estates services

External Supplier and Contract Management

• Conducts daily checks on supplier performance to ensure services are delivered in line with contract requirements and KPIs.
• Monitors compliance with SLAs, escalating issues of poor performance or inefficiencies to the Estates Manager as needed.
• Maintains records of contract activities and outcomes, ensuring actions are appropriately tracked and resolved.
• Attends supplier meetings to provide updates and feedback on service performance, contributing to ongoing quality improvement.

Other Responsibility Areas 

• The post holder will deputise as required for the Estates Manager of their zone at meetings and/or sub 
  committees.
• A basic understanding of how budgets and costs are managed for maintenance and estates-related projects.
• Adheres to all of QTS's policies, procedures and work practices. Provides support to improve delivery, quality, and cost-effectiveness of services by contributing feedback on procedural improvements and ensuring compliance during the operational phase.
• Supports and promotes an ethos of energy saving and decarbonisation, raising awareness of both financial benefits and environmental issues.
• Adheres to QTS HR and people-based policies and procedures, ensuring that any leave or absences are promptly communicated to the Estates Manager that they report into. Supports the completion of annual appraisals and mandatory training compliance.