Job summary
- Main area
- Community TB
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 196-A&C851
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- St Thomas' Hospital
- Town
- London
- Salary
- £31,944 - £34,937 per annum inc HCA
- Salary period
- Yearly
- Closing
- 21/05/2025 23:59
- Interview date
- 18/06/2025
Employer heading
Admin Team Leader
NHS AfC: Band 4
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
- The Post holder will support the Assistant Service Manager (ASM)/ Service Manager (SM) in the delivery against targets of a range of service areas. The post holder will be the main contact to support the ASM in ensuring co-ordinated and timely responses for any requests in relation to ILS. It is expected that collectively all post holders will coordinate best practice and ensure consistency of operation within generic work areas.
- Ensure the provision of a high-quality operational service to clients and clinicians within the Community TB and Continence Advisory Service.
- Manage day-to-day services in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
- Be responsible for the management of the Outpatient and Community Clinics and all the administrative staff
- Offer a high level of operational support across ILS within resource limitations, including supporting Nursing and Clinical staff as needed
The role will require the individual to interact with a multi-disciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgement to be made under minimal supervision.
Main duties of the job
The duties and responsibilities listed below are representative of the Administrator Team Lead role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Working for our organisation
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
Detailed job description and main responsibilities
The duties and responsibilities listed below are representative of the Admin Team Lead role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
- Support the Assistant Service Manager in managing various areas of service, g., interpreter or travel bookings, internal reporting and proposal drafting, etc. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management.
- Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related.
- Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and/or staffing availability, and arrange cover as necessary.
- Exercise delegated authority on behalf of clinicians to resolve day-to-day management issues within the service.
- Support administrative tasks mainly within the Community TB and Continence Advisory Service, including minute taking of internal and external multi-agency meetings, referral processing and procurement
- Manage the analysis of data so, service and clinical leads have access to timely and accurate information on all key performance indicators.
- Plan and organise the admin service within Community TB and Continence Advisory , setting the goals within admin service in order to fit in with the demands of the clinicians’ timetables,
- To support with the monitoring and maintaining of all Community TB and Continence Advisory Service. equipment including asset registers to enable teams to maximise use of resources and achieve financial obligations.
- To lead in specific projects and/or initiatives delegated to the post
- To support the SM in providing a coordinated response related to information and monitoring requests across all teams within their remit.
- Take minutes for complex case meetings
- Monitor presentation of clinical correspondence to set and maintain appropriate quality
· Support head of service and clinical leads by preparing PowerPoint presentations and preparation of research articles.
- Produce high quality PA support to head of service, clinicians and clinical teams when
- When appropriate, type clinical letters which may include those of a distressing or emotional nature as well or other relevant correspondence and documents required.
- Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.
- Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly
- Manage remote communication
Person specification
Qualifications
Essential criteria
- Educated to HNC/Equivalent Diploma/equivalent experience
- GCSE Maths & English
Desirable criteria
- Track record of significant continuous professional and management development
Experience
Essential criteria
- Experience of delivering Administrative and Clerical Services to health teams
- Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal
Desirable criteria
- To be flexible in their approach to the work, according to priorities and changing organisational systems
Knowledge
Essential criteria
- Have significantly contributed to meeting operational objectives
- Strong verbal and written skills including organising meetings and minute taking.
Desirable criteria
- Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi- disciplinary teams
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Femi Ogunrin
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 07562170328
- Additional information
If deciding to contact via phone call please text first to agree a suitable time
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