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Job summary

Main area
Infrastructure Systems
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week (Rota Shift work either 8am to 4pm / 9am to 5pm / 10am to 6pm)
Job ref
196-LIS9609
Employer
Guy's and St Thomas' NHS Foundation Trust
Employer type
NHS
Site
Guy's and St Thomas' Education Centre
Town
London
Salary
£35,964 - £43,780 p.a. inc. HCA
Salary period
Yearly
Closing
22/06/2025 23:59

Employer heading

Guy's and St Thomas' NHS Foundation Trust logo

Senior Technician (Infrastructure)

NHS AfC: Band 5

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. 

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.



Job overview

Advance Your Technical Career with GSTT’s Infrastructure Team

Guy’s and St Thomas’ NHS Foundation Trust (GSTT) is expanding its Infrastructure Team, offering a fantastic opportunity for IT professionals looking to further develop their technical expertise in a dynamic and supportive environment.

This role is ideal for someone with a foundation in IT who’s ready to build on their experience and deepen their skills across key infrastructure areas such as Wintel, Azure, Backup technologies, and broader server infrastructure. You’ll be exposed to a wide range of systems and projects, with the chance to take on meaningful responsibilities and grow your technical capabilities.

Join a collaborative team that values innovation, continuous learning, and making a tangible impact on healthcare delivery. If you're ready to take the next step in your IT infrastructure career, we’d love to hear from you.

Main duties of the job

Main Duties and Responsibilities

  • Support and Maintenance of Infrastructure Services

    • Provide day-to-day support for existing infrastructure solutions across the Trust.
    • Act as a key contact for managing and maintaining our enterprise backup solution, ensuring data integrity and availability.
  • Data Centre Operations

    • Serve as the primary liaison for our two data centre sites, coordinating access and activities with third-party vendors and internal teams.
    • Oversee physical infrastructure tasks such as hardware installations, cabling, and environmental monitoring.
  • Incident and Request Management

    • Respond to and resolve BAU tickets and service requests in line with ITIL best practices.
    • Monitor and manage daily system health reports, escalating issues where necessary to ensure service continuity.
  • Project Involvement

    • Contribute to the delivery of IT infrastructure projects, including system upgrades, platform migrations, and new service implementations.
    • Collaborate with project teams to ensure infrastructure components are delivered on time and to specification.
  • Collaboration and Continuous Improvement

    • Work closely with colleagues across the wider IT department to ensure seamless service delivery.
    • Identify opportunities for process improvement and contribute to the development of internal documentation and knowledge sharing.

Working for our organisation

Joining our hospital means becoming part of a dedicated and dynamic team that thrives in a fast-paced, yet deeply rewarding environment. As an IT Infrastructure Engineer, you'll be at the heart of a collaborative culture where departments work closely together to overcome challenges and deliver outstanding care through robust and innovative technology solutions.

Every day brings new opportunities to learn and grow, with the support of experienced colleagues and access to continuous professional development. Whether you're resolving critical issues or implementing new systems, your work will have a direct impact on patient care and staff efficiency.

We pride ourselves on fostering a workplace where teamwork, resilience, and a shared sense of purpose drive everything we do. If you're looking for a role where your skills make a real difference and where you're encouraged to develop and thrive, we’d love to hear from you.

Detailed job description and main responsibilities

Below is direct from the official JD which is attached

Job Summary

There are many ‘common services’ for Infrastructure that require a dedicated focus from a very specialised and defined skill set. These services are now delivered from highly complex ‘platforms’ that provide common capabilities and economies of scale.

This job will hold responsibility for assisting with the day to day administration of technologies within the Infrastructure Systems Team.

These responsibilities include establishing and maintaining an Incident, Change, and Problem Management Framework, performance/capacity planning and reporting, identified and reported through the Service Desk.

They will also operate and administer the server estate and back up routines. This role monitors the back-up routines, performs data recovery and administers the tape back up library.

In addition, they will work with any third parties or suppliers with secure access to our data centres and dealing with any escalations from the SD or other technical teams.

Services provided by this team

  • Access Management utilising Active Directory Authentication, incorporated with Active Directory Federated Services.
  • Automation delivered by System Centre Configuration Manager, and System Centre Orchestrator/Desktop Central.

Key Relationships

  • Infrastructure Systems Team
  • IT service management team
  • Managed service providers
  • External suppliers
  • Trust IT Use

Duties and Responsibilities

  • Operate the back-up and server platform service catalogue (to specification, within tolerances) using Commvault Suite and Back-Up Exec Suite of tools
  • Support of the back-up and server platform
  • Responsible for the daily safe transportation of the data tapes between sites
  • Construction and maintenance of manual storage library to house hardware
  • Provide rapid response to hardware/software failure incidents between sites
  • Assist in change & service transition for the back-up and server platform service catalogue
  • Maintenance of infrastructure back-up platform and hardware
  • Provide a 3rd line resolution path for service requests including incidents

Person specification

Qualifications

Essential criteria
  • Educated to degree level or equivalent relevant technical experience
Desirable criteria
  • ITIL Foundation Qualification
  • MCSA in Server 2012

Experience

Essential criteria
  • Experience as an IT Engineer/SD in a large organisation with proven experience in maintaining a broad Product Portfolio
  • Proven technical abilities in the key areas of Infrastructure Systems as detailed above
  • Experience in effectively supporting a large scale, complex IT&T environment

Skills

Essential criteria
  • Understanding of the ITIL Framework
  • Exposure to Service Management Systems
  • Able to prioritise workloads and resource them in response to changing demands and requirements
  • Strong customer focus and excellent communication skill
  • Server hardware fundamentals
  • Flexibility is essential as taking part in On Call out of hours rota

Employer certification / accreditation badges

Timewise helps businesses to attract and develop the best talent through flexible working.Care quality commission - GoodDisability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Phillip Dewey
Job title
Infrastructure Systems Manager
Email address
[email protected]
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