Job summary
- Main area
- Pharmacy
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week
- Job ref
- 196-LIS10061D
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Guys Hospital
- Town
- London
- Salary
- £30,546 - £32,207 per annum inc H.C.A (Pro rata)
- Salary period
- Yearly
- Closing
- 30/11/2025 23:59
Employer heading
Senior Pharmacy Assistant - Respiratory Medicine
NHS AfC: Band 3
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
This is an exciting opportunity to join the Interstitial lung disease (ILD) pharmacy team at Guy's and St Thomas' Hospital and provide pharmacy support. This role involves supporting the team in administrative tasks. You will be required to manage and maintain databases in use by the ILD pharmacy team . You will liaise with ILD patients , healthcare professionals and homecare providers as required to facilitate provision of homecare medication for ILD patients.
Main duties of the job
The postholder will support the ILD pharmacy team in the coordination and production of homecare prescriptions, ensuring relevant databases are maintained , liaising with patients, healthcare professionals and homecare providers as necessary to facilitate homecare for respiratory patients.
The post holder will support the ILD pharmacy team in communicating with primary care to gather information regarding patients’ blood tests
The post-holder will support the ILD Pharmacy and nurse specialist (CNS) teams to manage outpatient communication, liaise with referring Physicians and General Practitioners and deal with patient queries.
Working for our organisation
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
Detailed job description and main responsibilities
Communication
To work effectively as a member of the ILD Pharmacy team.
To liaise with ILD patients, healthcare professionals and homecare providers as required to facilitate provision of homecare medication for ILD patients.
To always communicate with colleagues in a polite and courteous manner.
To attend to personal callers and telephone requests in a courteous manner and to communicate effectively with patients, carers, nurses, and doctors.
To act as the first point of contact for ILD homecare patients, dealing with telephone calls and enquires promptly and efficiently, providing immediate response and referring on to the appropriate member of staff as necessary. This may include personal enquiries from patients and their relatives, calls from homecare providers and trust staff.
To generate letters, post Pharmacist led ILD clinics and send these to patients, their GPs and referring centers and upload onto their electronic patient record.
To liaise with the ILD pharmacy team and ILD nursing team to organise and order medications for patients coming to the hospital for infusions.
Patient/customer care (both direct and indirect)
To regularly input data and maintain the databases, including inputting information for blueteq, which are in use by the ILD pharmacy and CNS teams
To be responsible for reviewing the homecare companies ‘requests’ spreadsheet for ILD patients for which prescriptions are required and when and prompt the ILD pharmacy and CNS teams when patients are overdue, or if a prescription was requested previously but not received yet.
To be responsible for printing prescriptions for ILD patients which have been requested by the homecare companies.
Liaise with GPs and secondary care providers to arrange blood test monitoring required for patients on anti-fibrotic medications and immunosuppressant drugs.
Policy & Service development
To take part in the review of working practices and procedures for the Pharmacy department. To propose changes and assist senior staff in their implementation.
To assist senior staff with project work when required.
To follow Trust and Departmental policies and procedures
To updade Pharmacy Department standard operating procedures relating to pharmacy activity data as required.
To use initiative and deal with matters independently where possible, but to refer non routine enquiries to a more senior member of staff as appropriate.
To ensure that all required information is readily available for Specialist Commissioning reporting.
Resource management
To be responsible for inputting information/patient activity onto computerised systems and ensure accurate retrieval and distribution of information.
People management
To actively take part in the department’s CPD program.
To attend relevant courses, training and business meetings as identified by your manager.
To take part in the training of Pharmacy and hospital staff as required.
Information management
To ensure that any information received from GPs or hospital doctors is uploaded to the electronic patient record as per agreed deadlines.
To ensure all patient and demographic details are checked and any amendments/corrections are carried out in an accurate and timely fashion.
Upload all relevant patient data into the appropriate database, as per agreed deadlines.
Actively contribute and participate in further development of electronic links with referring trusts and other hospital systems.
To be able to use pharmacy computer systems correctly, enter data accurately from prescriptions and ensure that data is stored and archived appropriately in accordance with Trust and departmental policies.
Research and development.
To provide administration support to the ILD and homecare teams with patient and administration audits for the development of new and revised processes in order improve service levels, quality of information and service levels.
Other duties
To undertake any other duties commensurate with the grade as requested.
Person specification
Education & Qualifications
Essential criteria
- Maths & English GCSE grade C/ 4 or equivalent qualification
- Committed to continual personal development
Desirable criteria
- NVQ Level 2 in Pharmacy services (or equivalent)
Skills and Abilities
Essential criteria
- Proficient in the use of Microsoft Office software
- Good communication skills (written and verbal)
- Ability to use initiative
- Have a systematic approach to work organisation to ensure timely and accurate completion of tasks.
- Able to provide and receive information to inform staff, external organisations and patients/carers that may require tact and persuasion, where there maybe barriers to understanding.
Desirable criteria
- Able to solve problems in a logical manner
- Able to make judgements involving facts or situations some requiring analysis
- Experience of data collection
Personal Qualities
Essential criteria
- Proven ability for team working, good interpersonal skills, adaptability, a positive “can do” attitude and a positive attitude to change.
- Able to prioritise workload and deal with non-routine tasks when they arise.
- Knowledge of one’s limitations and ability to refer to other staff when appropriate.
- Ability to work quickly, calmly, and accurately under pressure.
- Able to deal with unplanned distractions
- Good interpersonal skills both and written and verbal.
- To be able to work to deadlines.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Shereen Boreland
- Job title
- ILD Lead Pharmacist
- Email address
- [email protected]
- Telephone number
- 0330 128 7779
- Additional information
Jessica [email protected]
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