Job overview

The Receptionists will be the first point of contact for patients and visitors attending the GP OOH Service and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients,

Working in a busy environment, the Receptionist will book patients into the service, answer telephone queries and undertake a range of administrative duties to support the running of the service.

***ADVERT MAY CLOSE EARLY DUE TO HIGH APPLICATIONS***

Main duties of the job

The Emergency Department has two reception areas (Main Reception and GP OOHs Reception.

• Welcome and direct all patients and visitors arriving at the GP Out of Hours reception desk
• Handle all reception and administration duties, serving as the primary contact for inquiries and ensuring a professional, respectful service.
• Register patients arriving at the GP Out of Hours (OOH) reception, verifying demographic details, and recording arrivals on Adastra while maintaining strict confidentiality under the Data Protection Act and Access to Health Records Act.
• Ensure patients are seen in a timely manner and oversee patient safety in the waiting room, informing doctors of any status changes

Working for our organisation

Homerton University Hospital NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff.  This is reflected in our policies, procedures and People Plan.  All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list