Detailed job description and main responsibilities

The post holder will be responsible for overseeing the Business Intelligence and Analytics functions at Lewisham and Greenwich Trust. They will develop and deliver the trusts digital strategy to ensure that the Business Intelligence and Analytics functions provide the Trust and other stakeholders with the comprehensive business intelligence and analysis as well as developing the technical foundations to achieve the digital strategy. They will work closely with operational team to support the delivery of high-quality care by ensuring that the data is timely, accurate and complete. They will be responsible for ensuring the Trust is compliant with national data standards and support the Director of Performance and Information in monitoring progress against plans and giving assurance on external performance reporting. 

The post holder will be responsible for managing three core areas within the Business Intelligence team, namely Reporting Services, Report Development and Planning & Commissioning.

The post holder will have specialist knowledge, gained through experience, of the data & analytics agenda within the NHS, across both Acute and Community settings, being able to analyse and present highly complex data for a Director and Board level audience. They should be able to develop strategies to ensure the Trusts data and analytics architecture is robust and supports the strategi aims of the organisation. They will provide expert advice on strategy and delivery of the data strategy.  

The post holder an excellent knowledge and understanding of NHS Finance and Commissioning landscape, working with colleagues on the Finance Team to ensure that the Trusts Income and Activity data is an accurate reflection of the services and care provided, and that the required analytics and intelligence are available to support the Commissioning process. This will include supporting the Director of Performance and other senior leaders in developing the Trusts annual plan and monitoring of this during the year. They will also support the management of the Trusts contracts in relation to activity and income.

They will have an in depth understanding of the Health and Social Care agenda locally and nationally and translate that into required analytical support for commissioning, service delivery and achievement of performance standards. They will be required to work closely with colleagues in the APC, ICB and Region to collaboratively develop analytical tools and analysis to support the wider health economy. 

The postholder will ensure that the Trusts BI and analytics team develop accurate and intuitive reporting to support the organisation across all areas. They will ensure engagement with teams on the reporting available ensuring it offers excellent user experience and drive engagement with these reports to support the Trusts agenda in becoming a data driven organisation. They will ensure robust monitoring and tracking against the annual operating plan. They will also lead on developing and implementing data science functions and drive delivery of advanced analytical techniques such as time series forecasting, use of LLMS and other predictive analytics to support operational delivery. The post holder will also be expected to contribute towards the optimal use of available digital technologies, to deliver efficiencies through automation of processes and developing self-service reports.

The post holder will be expected to provide senior leadership and expertise to the planned procurement and subsequent delivery of a new Electronic Patient Record system to support its deployment and ensure continuity of service in respect of appropriate data submissions, reporting and analytical capabilities, in accordance with national standards and requirements.

The post holder will also have responsibility for managing third party suppliers linked to the information architecture of the Trust ensuring that contracts are managed and risks identified and mitigated as required. They will oversee management of managing external reporting portals and national reporting tools ensuring the accuracy and quality of the data as well as ensuring these are utilised within the organisation

The post holder will also be expected to work closely with the Data Warehousing team to support the implementation and ongoing support & maintenance of required national reporting such as Faster Data Flows. They will also work jointly to develop and implement the Trusts data strategy ensuring the data architecture meets the Trusts requirements as well as future local and national data strategies.

They will be expected to have an excellent working relationship with the Data Quality, Clinical Coding and Digital System teams, with a good understanding of the technical aspects and ensuring that the BI service is developed in alignment to the Trust Digital Strategy.

They will have a good understanding of Information Governance regulations and requirements around NHS reporting and health care data sharing and provide expert guidance to the trusts Information Governance committee as required.

They will have excellent communication skills, be able to articulate and persuade others up, down and across the Trust and other stakeholder organisations. They will develop a collaborative approach to data analytics working closely with system and regional partners.

Key Result Areas & Performance:

·         Lead the development of an expert information service that supports becoming a data driven organisation.

·         To work collaboratively across the organisation to identify key information and reports needed to drive service and quality improvement and manage delivery of these reports.

·         To ensure that all Business Intelligence reports are continually developed to meet best practice and meet national reporting requirements.

·         Support the Director of Performance in tracking the organisation against key targets including developing detailed analytical models to support delivery.

·         To work with the Data Warehouse & Digital Systems teams to ensure that all required data feeds in place, that the data meets national and local data standards and that the Trust analytics and commissioning requirements are fully supported.

·         To drive improvements to the quality of Trust data by ensuring robust reporting practices and linking in with teams to change practice or infrastructure.

·         In conjunction with Finance team and other departments support the Trust with delivery of the trusts annual planning cycle and monitoring this on behalf of the Director of Performance.

·         To lead on development and implementation of the Trusts data strategy linked o the overall digital strategy ensuring that departmental plans align and deliver to key milestones.

·         Support the organisation in work with Commissioners on monitoring key elements of the contract including activity, information schedules and data quality .

·         To be fully conversant with the complex and detailed national guidance and regulations relating to the current NHS payment system Payment by Results and any successor regimes, ensuring that policies and procedures are developed and implemented so that data and information is processed and reported compliantly.

·         To ensure that the Trust’s SLAs are correctly reflected in the Trust’s Data Warehouse and Commissioning System and activity allocated according to local and national commissioning rules.

·         Responsible for the management, development and maintenance of all information reporting systems both internally and externally.

·         To routinely carry out complex audits measuring compliance against national recording standards across the organisation and lead on the production of recommendations and actions.

·         Leading the development of the BI Hub / reporting portal ensuring that the reports available support the delivery of Trust performance and financial targets. Ensuring content is always accurate through structured testing protocols and adheres to IG standards.

·         Provide senior expertise in data quality improvement across the organisation. Participate in the delivery of regular audits across the Trust and improvement plans and follow up actions are carried out within a timely manner.  

·         Play a pivotal role in system upgrades across the Trust, leading on testing data outputs to ensure business continuity during and after the programme of work.

·         Custodian of all recording changes across the Trust ensuring all changes adhere to national standards and comply with Counting / Coding rules.

·         Lead on working with services to ensure data submitted to Model Hospital is accurate, meets validation rules, and is consistent where appropriate to other system providers.
 

·         Develop, where possible, automated processes to obtain and publish benchmarking data within Trust reports, scorecards and dashboards.

·         Oversee the management of all third party reporting systems ensuring contract compliance and managing risks and issues for the Trust.