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Job summary

Main area
Acute Medicine
Grade
Band 4
Contract
Permanent: Monday/Friday
Hours
Part time - 15 hours per week (None)
Job ref
337-NP-8832NO
Employer
London North West University Healthcare NHS Trust
Employer type
NHS
Site
Northwick Park Hospital
Town
London
Salary
£31,081 - £33,665 Per annum inclusive HCAS (pro rata)
Salary period
Yearly
Closing
24/06/2025 23:59

Employer heading

London North West University Healthcare NHS Trust logo

Discharge Co Ordinator- Acute Medicine

Band 4

Careers at #LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.  

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Find out more about Our HEART values

Find out more about our Trust Staff Benefits

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

  • H onesty
  • E quity
  • A ccountability
  • R espect
  • T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.  If it works for the service, we will do our best to make it work for you.

Job overview

We are looking for a highly motivated and enthusiastic individual to work closely with our Matrons, Clinical Nurse Manager and Charge nurses to facilitate the timely, effective and appropriate discharge of patients from the acute setting to the community, liaising with hospital, community, social and health service colleagues in order to promote a recovery 
focused discharge/transfer. The post holder will also play a key role in the development of an innovative service providing excellent discharge practices within the ward environment. The post holder will ensure best practice in planning safe and timely patient discharges in order to achieve best outcomes for patients as well as to optimise hospital bed utilisation and reduce length of stay. You will need to have excellent communication skills, organisation skills and have the ability to work under pressure.
This will help us all to achieve a high quality service for all our patients

Main duties of the job

The Post holder will work in close liaison with the Matron, Clinical Nurse Manager and Charge nurses to facilitate the timely, effective and appropriate discharge of patients from the acute setting to the community, liaising with hospital, community, social and health service colleagues in order to promote a recovery focused discharge/transfer. 
The post holder will also play a key role in the development of an innovative service providing excellent discharge practices within the ward environment. The post holder will ensure best practice in planning safe and timely patient discharges in order to achieve best outcomes for patients as well as to optimise hospital bed utilisation and reduce length of stay. 
The post holder will be expected to become expert in the homecare, supported accommodation and placement options within the local area, and be able to offer advice to staff on the process required to access them. In conjunction with the Clinical Site Practitioner team, the post holder will also assist the multi-professional team giving support and advice and acting as a resource for all aspects of complex discharge planning. 
The post holder, in line with a recovery focused framework will develop close and effective partnership working with colleagues in statutory health and social services, as well as voluntary sector providers.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

•             Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

•             St Mark’s Hospital: an internationally renowned specialist centre for bowel disease

•             Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

•             Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. 

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person specification

Education/ Qualifications

Essential criteria
  • Evidence of a good standard of written and spoken English e.g. previous qualifications or evidence of previous presentations
  • NVQ customer care or equivalent qualification
Desirable criteria
  • Experience of redesigning services
  • Previous in depth experience of ICS or patient administration system

Knowledge & Experience

Essential criteria
  • Able to create and maintain systems from which information can be produced
  • Ability to write reports on discharge data and to communicate this information to all levels of clinical staff
Desirable criteria
  • Use of hospital IT systems e.g. PAS, ICS and Telephone
  • Management of change (planning and implementation)

Skills, Abilities and Attributes

Essential criteria
  • Able to communicate information using a variety of written and verbal communication skills
  • Proactive at problem solving using knowledge, initiative and experience
Desirable criteria
  • Excellent Written communication (literacy and numeracy) skills in telephone negotiation, Customer care, report writing and implementation plans

Employer certification / accreditation badges

Capital Nurse, LondonApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Samina Muslimuddin
Job title
Assistant Service Manager
Email address
[email protected]
Telephone number
07929797067
Additional information

None

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