Job vacancy: Booking Co-ordinator/Call Handler - Patient Access Centre, London North West University Healthcare NHS Trust, London

Job summary

Main area: Call Handler/Booking Co-ordinator
Grade: Band 3
Contract: 6 months (Fixed Term)
Hours: Full time - 37.5 hours per week (weekly alternate shifts of 8 to 4 and 9 to 5)
Job ref: 337-NP-8831AC

Employer: London North West University Healthcare NHS Trust
Employer type: NHS
Site: Central Middlesex Hospital
Town: London
Salary: £29,176 - £30,225 pa Inclusive of High Cost Area Supplement
Salary period: Yearly
Closing: 22/06/2025 23:59

Booking Co-ordinator/Call Handler - Patient Access Centre

Band 3

Careers at #LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Find out more about Our HEART values

Find out more about our Trust Staff Benefits

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

H onesty
E quity
A ccountability
R espect
T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

Detailed job description and main responsibilities

Key relationships of the role is with the referral management team and the services in the Trust, as well as General Practitioners. Therefore as mentioned above, excellent communication skills are required as well as attention to detail as the role requires the post-holders book appointments accurately using the Trust systems.

To view the main responsibility, please see the attached the Job Description and Person Specification

Person specification

Education and Qualifications

Essential criteria

Education to GCSE in English and Maths

Desirable criteria

NVQ level 2

Knowledge and experience

Essential criteria

Person Spec

Desirable criteria

Person Spec

Skills, Abilities and Attributes

Essential criteria

Person Spec

HEART Values

Essential criteria

Interview

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.