Detailed job description and main responsibilities

·         Plan and organise the workload for the team to ensure the service runs efficiently

·         Develop an effective administrative team

·         Line management of the team

·         Provide guidance and support to the team on day-to-day issues arising in the department

·         Monitor and approval of annual leave

·         Monitor sick leave and take action as appropriate

·         Management of Health Roster

·         Undertaking regular 121’s with the team and annual appraisals

·         Induct all new team members

·         Chair team meetings and lead on actions

RTT

·         Validation of patient pathways via FDP system

·         Escalation of diagnostics and treatments

·         Prioritising and bringing forward patient appointments in a time sensitive manner

·         Monitoring long waiting patients and reporting at PTL meetings

·         Stopping clocks for patient that have had their treatment

·         Leading on queries in relation to patient pathways

Clinic Management

·         Undertake weekly checks to ensure that clinics are fully utilised / not overbooked

·         Allocate team members to adjust or fill clinic as required

·         Work with the rota coordinator to ensure that clinics are cancelled in a time sensitive manner as required

·         Attend meetings with the access centre manager

·         Lead on actions arising from the meeting

·         Monitor FDP to ensure patients receive first appointment in a timely manner

·         Update weekly performance data

·         Highlight areas of concern to the Service Manager

Other Duties

·         Support with adhoc projects

·         Purchase items as required via E-Procurement

·         Build good working relationships with own team, clinicians, senior management team and other services

·         Effectively communicate with other internal departments, Outpatients, Central Booking Office, Secretaries, Wards and Clinicians,

·         Ensure staff have fully functioning IT and departmental equipment; logging any breakdowns to the appropriate department and ensuring equipment is safe for use

·         To undertake other duties appropriate to the post as directed by the Service Manager