Job summary
- Main area
- patient pathway Coordinator
- Grade
- Band 5
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time 37.5 hours per week)
- Job ref
- 337-NP-9512SM
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Ealing Hospital
- Town
- London
- Salary
- £36,943 - £44,900 per annum Inclusive of High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 16/04/2026 23:59
Employer heading
Patient Pathway Coordinator
Band 5
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
The London North West Healthcare NHS Trust consists of Northwick Park, Central Middlesex and Ealing hospitals.
The Complex Discharge Team are looking for an innovative and enthusiastic patient pathway Co-ordinator who will bring new ideas and share their excellent working practice within this busy, friendly and supportive team.
Integrated Discharge Team is committed to providing a 7 day service and this role may include participation in Weekend and Bank Holiday cover.
To succeed in this role, you will need excellent communication skills and extensive experience in managing complex discharges in the NHS.
We will offer you support and training to develop your role within the team as well as the benefits of working within the NHS.
Main duties of the job
Have the professional knowledge and leadership skills to take the lead in co-ordinating complex discharges to ensure together with ward senior staff that the Discharge Pathway is adhered to enabling a safe, smooth discharge.
Be responsible to optimise hospital bed utilisation and reduce the length of stay by ensuring the timely, safe transfer/discharge of patients to the most appropriate and agreed environment. This will include monitoring the transfer of patients to non-acute rehabilitation centres and facilitating delayed transfers of care.
Instigate and co-ordinate meetings with patient, family/carers and community agents and facilitate joint working partnership between Primary and Secondary Care.
Ensure that staff training and procedures are adhered to, promoting a patient centered care pathway to reduce delayed transfers of care with the Trust.
Be part of the review and implementation of the LNWH NHS Trust Discharge Policy within all departments, proposing and working towards service changes within multi-disciplinary teams or outside own specialist area.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
QUALIFICATION
Essential criteria
- PROFESSIONAL QUALIFICATION
Desirable criteria
- Certificate in First Line Management
- IT Certificate in advanced Excel/Access and Word
EXPERIENCE
Essential criteria
- NHS /Complex Dischage pathway
Desirable criteria
- Working experience in both Health/Social Care setting
- Quality & performance management experience
Educational Qualifications and Experience
Essential criteria
- Degree qualification or proven ability of working to a degree level with relevant experience in the NHS/Social Services
- Previous experience of working within a multidisciplinary team
- Ability to deal with conflict and stressful situations
- Excellent interpersonal skills
- Professional qualification in Nursing/Social Care equivalent to Degree Level, extension or relevant experience
- Strong knowledge and experience of working with all MS Office tools
Desirable criteria
- IT Certificate in advanced Excel/Access and Word
- Understanding of other professional roles
- Working experience in both Health/Social Care setting
- Ability to interpret National Regulations for data protection and record keeping and to develop local systems to ensure these are maintained
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stela Chapman
- Job title
- Complex Discharge Team Lead (NPH)
- Email address
- [email protected]
- Telephone number
- 077 68030 279
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