Job overview

The Administration Coordinator will be based within the NHNN Rehabilitation Admin Team, playing a key role in managing administrative processes within patient pathways. This position is essential in ensuring a smooth and efficient service for both the multidisciplinary team and patients, contributing to a high-quality administration service, an enhanced patient experience, and excellent customer service. The post holder will be required to work on-site at least three days per week and provide cross-cover for other admin team members during periods of annual leave or sickness.

This role also offers exciting opportunities for career development and growth, making it an excellent step for those looking to build their experience in healthcare administration within a specialist hospital setting.

Main duties of the job

The Administration Coordinator will play a vital role in managing patient pathways, ensuring a seamless administrative service for both clinical teams and patients. Responsibilities include handling patient enquiries, scheduling and monitoring appointments, and proactively identifying and resolving pathway delays. The role involves supporting clinicians with diary management, meeting coordination, and ensuring they have the necessary information for patient care. Maintaining accurate patient records, generating reports, and contributing to service improvement initiatives are also key aspects. Additionally, the post holder will supervise administrative assistants, provide training to new team members, and offer cross-cover during staff absences. With a strong focus on communication, data accuracy, and efficiency, this role is essential in delivering a high-quality patient experience and supporting the smooth operation of the NHNN Rehabilitation service.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.     

We provide first-class acute and specialist services across eight sites:     

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)   
• National Hospital for Neurology and Neurosurgery  
• Royal National ENT and Eastman Dental Hospitals  
• University College Hospital Grafton Way Building  
• Royal London Hospital for Integrated Medicine   
• University College Hospital Macmillan Cancer Centre   
• The Hospital for Tropical Diseases  
• University College Hospital at Westmoreland Street  

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.    

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.