Job overview

An exciting opportunity has arisen to join the Urology management team as Service Manager from September 2025. The post holder will provide leadership to the administrative teams for the Andrology and Reconstructive Urology sub-specialities in the department, as well as to the Westmoreland Street Outpatients Department.

This role requires someone who is proactive, has excellent communication skills, able to manage a high-volume workload and has strong operational and problem-solving experience. The role of Service Manager in Urology will have a strong focus on delivering positive patient experience, supporting the department to achieve key performance targets and take an active role in delivering service improvements for both patient pathways and the Outpatients department.

Main duties of the job

This is a full-time post working closely alongside a multidisciplinary team. The successful candidate will be responsible for the day-to-day service management of their respective Urology sub-specialities, and the outpatients department with responsibility for patient access to both inpatient and outpatient care. The Service Manager will be the initial point of escalation for issues and challenges that arise and will work closely with administrative, clinical and management teams to problem solve and drive forwards service improvements. This post is key to the delivery of performance targets including activity and workforce within the Division and providing leadership to the administrative teams within Urology to provide a high-quality administrative service to all patients, carers and referring practitioners.

The post holder will be a team player who must promote and demonstrate our Trust Values, behaviours and standards.   

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. 

We provide first-class acute and specialist services across eight sites: 

·       University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) 

·       National Hospital for Neurology and Neurosurgery 

·       Royal National ENT and Eastman Dental Hospitals 

·       University College Hospital Grafton Way Building 

·       Royal London Hospital for Integrated Medicine 

·       University College Hospital Macmillan Cancer Centre 

·       The Hospital for Tropical Diseases 

·       University College Hospital at Westmoreland Street 

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. 

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040