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Crynodeb o'r swydd

Prif leoliad
Live Services Manager
Gradd
NHS AfC: Band 8a
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
907-748
Cyflogwr
NICE - The National Institute for Health and Care Excellence
Math o gyflogwr
NHS
Gwefan
Floor 3
Tref
Manchester
Cyflog
£53,755 - £60,504 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
24/06/2025 23:59

Teitl cyflogwr

NICE - The National Institute for Health and Care Excellence logo

Live Services Manager

NHS AfC: Band 8a

The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care.

As an equal opportunities employer we are committed to creating a inclusive environment and welcome everyone from all backgrounds to apply so we can continue to create a workforce which is representative of the communities we serve.

If you are suitably qualified and have an interest in remote, hybrid, full time or part time working we encourage you to get in touch as we are happy to discuss potential flexible working opportunities.

We have modern offices in Manchester city centre and Stratford, London.  Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary.

Trosolwg o'r swydd

Are you a passionate about managing live services and ensuring that end users, customers and IT teams have all the right ingredients in place to launch new systems and functionality? 
If so we would love to hear from you!

The National Institute for Health and Care Excellence (NICE) is going through an exciting period of change and rapid growth and there could not be a better time to join us.  

As Live Services Manager you will play a pivotal role in supporting NICE achieve its ambitions to be an organisation as brilliant as the people in it by delivering stable, cloud first, secure by design, user focused services that improve employee effectiveness.

 

Prif ddyletswyddau'r swydd

This role is responsible for live service management across multiple platforms and services to ensure service availability, performance and process maturity. The scope includes c. 30 inhouse built services such as the NICE Website, to services enabling internal operational and productivity working like Microsoft 365 and Dynamics.


Building on extensive experience in the area, you will apply control and rigour to the implementation of IT services, supporting the continued availability and effectiveness of IT Services. You will play a key role liaising with teams across NICE providing a bridge between projects/programmes and the operation/support of the ongoing services.


•    Drive the development and maturity of service management processes, including incident, problem, change, and configuration management
•    Work with teams/functions across NICE to define service support models, service level/ experience level agreements (SLAs/XLAs) and operational level agreements (OLAs)
•    Work with DIT multi-disciplinary teams to provide assurance and planning expertise for service transitions to live enabling beneficial changes to be made with minimum disruption to IT services.
•    Chair the DIT Change Advisory Board (CAB) as required; take lead role in managing emergency changes and priority 1 incident management.
•    Ensure that a programme of continual live service improvement (non-functional) is put in place across the wider service delivery function.

Gweithio i'n sefydliad

The Digital, Information and Technology (DIT) directorate is a 70 strong team of digital, information and technology professionals. Our digital teams adopt a user centric agile methodology and work in multi-disciplinary teams (MDT) with analytics and insight to develop and maintain NICE’s suite of digital and technology services. We play a key role in the implementation of NICE’s digital transformation programme.  
The teams in DIT design, develop and maintain NICE’s suite of externally facing digital services including the NICE’s website, Clinical Knowledge Summaries and BNF which attract more than 2 million users a month.  

The Live Services Manager role sits within the Infrastructure and Operations function which manages cloud and on-premise infrastructure, networks and telephony for NICE as well as the Service Desk.

We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

To be considered for this role, you should be able demonstrate all essential criteria through the entirety of the recruitment process.
Please ensure that you demonstrate in your supporting statement how you meet each of the shortlisting requirements individually, providing real life examples of your work. 


Please note that applications may be rejected or subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own.


Please see job description attached for full list of responsibilities.

Manyleb y person

Education

Meini prawf hanfodol
  • ITIL Practitioner / Practice Manager level or equivalent in relevant government Digital, Data and Technology (DDAT) framework disciplines (eg Service Level Management, Change/ Release, Incident and problem, Availability, Capacity etc) or industry equivalents

Experience

Meini prawf hanfodol
  • Experience in implementing change and release management, frameworks and practice

Experience

Meini prawf hanfodol
  • Experience of providing assurance to teams transitioning services into live and/or leading service transition to live

Experience

Meini prawf hanfodol
  • Experience of line and performance management of small teams within an IT/Digital function and/or matrix management of IT/Digital professionals to achieve business outcomes

Experience

Meini prawf hanfodol
  • Experience of management and implementation of ITIL processes enabling effective service management practices

Skills

Meini prawf hanfodol
  • Knowledge of how to measure and monitor infrastructure performance, risks and dependencies to support effective identification of live services needs

Bathodynnau ardystio / achredu cyflogwyr

Disability confident employerTime to changeHappy to Talk Flexible Working

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Tanya Slinn
Teitl y swydd
Associate Director, End User Services
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg