Job summary
- Main area
- Housekeeper
- Grade
- Band 3
- Contract
- Fixed term: 6 months (Full Time 9 to 5, Monday to Friday post excluding Bank Holiday)
- Hours
- Full time - 37.5 hours per week (9-5 Monday to Friday)
- Job ref
- 334-NCL-7291560-TA
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- River House MSU
- Town
- Monks Orchard Road
- Salary
- £29,651 - £31,312 per annum inclusive of High-Cost Allowances
- Salary period
- Yearly
- Closing
- 18/08/2025 23:59
Employer heading
Ward Housekeeper - Band 3
Band 3
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
The post holder will work as an integral part of the ward team. He/she will be responsible for the co-ordination of all client facilities services in the ward area and ensuring a clean, safe and comfortable environment.
Main duties of the job
The post holder will work as an integral part of the ward team. He/she will be responsible for the co-ordination of all client facilities services in the ward area and ensuring a clean, safe and comfortable environment.
The main elements of the role are ensuring the delivery of cleaning, catering, minor maintenance, together with other specified tasks to meet individual client needs as determined by the ward manager/shift coordinator.
The post holder will be required to work closely with contractors and support service departments. He/she will monitor quality standards, report deficiencies and ensure requested work is completed.
Working for our organisation
Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Staff restaurants
Detailed job description and main responsibilities
Cleaning
- Carry out Quality Audits in all areas of the ward reporting directly back to the domestic supervisor and ward manager.
- To ensure spillages are dealt with swiftly and efficiently.
- To ensure the ward is safe and tidy at all times e.g. remove clutter, tidy notice boards and remove any old information.
- Liase with the domestic department for arranging deep cleaning of surfaces and furnishings, informing them when bedrooms need to be cleaned following discharges.
Catering
- To ensure the daily menu is displayed correctly.
- Assist clients in ordering food and where necessary taking into account special needs and dietary requirements.
- To support the hostess in the meal service in conjunction with the nursing team, ensuring client’s dietary needs are met.
- To ensure all food and beverages are served at the correct temperature according to food hygiene regulations.
- Ensure the dining area is a pleasant environment and tables are laid with condiment pots, cutlery and crockery where appropriate.
- To ensure the ward kitchen is kept clean and tidy at all times.
- To update catering with requirements for special diets.
- To co-ordinate extra meal requirements that may arise.
- Order ward issues and monitor the use of these
- Order hardware, crockery and cutlery and monitor the use of these.
Laundry
- Contact laundry when supplies are running low.
- Keep linen cupboard tidy.
- Assist clients in obtaining clean laundry when required.
Maintaining the Environment
- To manage the wards work requisition log ensuring all defects are logged, reported, recorded and closed down as appropriate.
- To co-ordinate other ad-hoc maintenance, liaising with Facilities department e.g. curtain hanging/cleaning, wall washing, pest control.
- To respect the privacy and dignity of clients whilst carrying out housekeeping duties.
- Organize the storage of client’s property including contacting clients about property left on the ward. Be responsible for keeping the store cupboard tidy.
General
- To receive, welcome and guide visitors on the ward, liaising with other staff as appropriate.
- To respond to request for general information.
- To receive and pass on information to others, maintaining confidentiality.
- To assist with training of staff involved with ward housekeeping services into ward routines to achieve required standards.
- To be aware of any new food hygiene standards
- To ensure meeting rooms are clean and tidy prior to use. Prepare refreshments for meetings as required.
Person specification
Experience Cleaning
Essential criteria
- Carry out Quality Audits in all areas of the ward reporting directly back to the domestic supervisor and Ward Manager.
- To ensure spillages are dealt with swiftly and efficiently
- To ensure the ward is safe and tidy at all times e.g. remove clutter, tidy notice boards and remove any old information
Desirable criteria
- Liase with the domestic department for arranging deep cleaning of surfaces and furnishings, informing them when bedrooms need to be cleaned following discharges.
Experience Catering
Essential criteria
- To ensure the daily menu is displayed correctly.
- To update catering with requirements for special diets.
- Assist patients in ordering food and where necessary taking into account special needs and dietary requirements.
- To support the hostess in the meal service in conjunction with the nursing team, ensuring patient’s dietary needs are met.
Skills and Experience
Essential criteria
- To receive, welcome and guide visitors on the ward, liasing with other staff as appropriate.
- To respond to request for general information.
- To receive and pass on information to others, maintaining confidentiality.
- To assist with training of staff involved with ward housekeeping services into ward routines to achieve required standards.
- To be aware of any new food hygiene standards
- To ensure meeting rooms are clean and tidy prior to use. Prepare refreshments for meetings as required.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Abdul Kanu
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 02032288459
- Additional information
Alimamy Kargbo ([email protected]).
Janet Hoskin ([email protected]).
Sunday Akeredulu ([email protected])
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