Job summary
- Main area
- Emergency Department
- Grade
- Band 3
- Contract
- Permanent
- Hours
- 37.5 sessions per week (Full Time, 37.5 hours per week. 7 day shift pattern including nights)
- Job ref
- 337-NP-8801NO
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Ealing Hospital
- Town
- Southall
- Salary
- £29,176 - £30,225 per annum inclusive HCAS
- Salary period
- Yearly
- Closing
- 04/06/2025 23:59
Employer heading
ED Administration Coordinator
Band 3
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
An exciting opportunity has arisen for a Band 3 - ED Administration Coordinator to work within the Emergency Department (ED).
We are seeking a motivated, committed, dynamic and forward-thinking individual who will join our respectable administrative team within the Emergency Department.
The post holder will need to have effective communication skills, ability to work under pressure, good team player and excellent customer service skills. In order to support the smooth running of the department.
This role will require the post holder to work shift patterns to ensure the department is covered 24/7.
The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing and all aspects of the Data Protection Act 1998.
Main duties of the job
The post holder will be responsible for for providing comprehensive administrative support and will be the first point of contact for patients and visitors attending the Emergency Department and is expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Key Relationships:
The post holder will work as part of the Emergency Department administration team and will work closely with the following post holders:
- ED General Manager
- ED Service Manager
- ED Assistant Service Manager
- ED Reception/Admin manager
- ED Consultants
- ED Doctors
- ED Nurses
- ED Matrons
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Education/ Qualifications
Essential criteria
- Minimum 2 years NHS experience or equivalent receptionist experience role
- GCSE (5 grades A-C) or equivalent experience
- Excellent time keeping and team player
Desirable criteria
- Knowledge of medical terminology
Knowledge & Experience
Essential criteria
- Knowledge of the Data Protection Act
- IT literate with good keyboard skills
Desirable criteria
- Experience of working within an Emergency Department or a high pressured clinical environment
- Experience of working to strict and tight deadlines
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ella-Louise Santon
- Job title
- ED Service Manager
- Email address
- [email protected]
- Telephone number
- 0208 967 5053
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