Job vacancy: Gynaecology Outpatient Administrator & Receptionist, London North West University Healthcare NHS Trust, Southall

Job summary

Main area: Gynaecology
Grade: NHS AfC: Band 3
Contract: Permanent: Please note that only candidates with a valid right to work will be considered for this position'
Hours: Full time
Job ref: 337-NP-8785KS

Employer: London North West University Healthcare NHS Trust
Employer type: NHS
Site: Ealing Hospital
Town: Southall
Salary: £29,176 - £30,225 PA
Salary period: Yearly
Closing: 30/05/2025 23:59

Gynaecology Outpatient Administrator & Receptionist

NHS AfC: Band 3

Careers at #LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Find out more about Our HEART values

Find out more about our Trust Staff Benefits

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

H onesty
E quity
A ccountability
R espect
T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person specification

Education/ qualifications

Essential criteria

NVQ Level 3 or equivalent experience
English at GCSE level

Desirable criteria

First aid course. Fire Marshal training course.

Knowledge and experience

Essential criteria

Experience of delivering excellent customer service
Experience of administrative work
Experience of working in a constantly changing environment without direct supervision

Desirable criteria

Cerner /NHS Experience
Reception experience.

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

Mindful employer. Being positive about mental health.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Nirmalin Jegadeesh
Job title: Assistant Service Manager
Email address: [email protected]
Telephone number: 07773220680

List jobs with London North West University Healthcare NHS Trust in Administrative Services or all sectors

Job summary

Employer heading

Gynaecology Outpatient Administrator & Receptionist

NHS AfC: Band 3

Job overview

Main duties of the job

Complete appointment outcomes such as booking patient follow-up appointments, discharging back to the GP as indicated on the manual or electronic outcomes forms within stipulated timeframes

• Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets

• Record outpatient attendances, Check in, Did Not Attends (DNAs) and cancelled on Cerner within stipulated timeframes to ensure that the Trust receives appropriate funding

• Ensure all patient information is complete and up to date on the Cerner.

• Identify, investigate and correct CERNER discrepancies ensuring GP and personal contact details are accurate and up to date

• Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards

• Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff

• Be a calm, supportive, flexible and adaptable member of the team • Deal with all enquiries in a professional and co-operative manner

• Respond politely but firmly with people behaving antisocially and report any verbal abuse

Working for our organisation

Detailed job description and main responsibilities

Person specification

Education/ qualifications

Essential criteria

Desirable criteria

Knowledge and experience

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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