Job summary
- Main area
- Nursing and Midwifery
- Grade
- NHS AfC: Band 8b
- Contract
- Permanent
- Hours
- Part time
- Job share
- Job ref
- 311-F897-26-A
- Employer
- Pennine Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Trust Head Quarters
- Town
- Ashton-Under Lyne
- Salary
- £64,455 - £74,896 PA, pro rata
- Salary period
- Yearly
- Closing
- 03/03/2026 23:59
Employer heading
Head of Quality
NHS AfC: Band 8b
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
https://www.penninecare.nhs.uk/values
Job overview
This position is for within the specialist network and working primarily in LD care hub
The post holder will be responsible for the delivery of a robust governance
framework within a defined locality/specialism as part of the Care Hub Triumvirate
leadership team supporting the delivery of a high quality, safe and supportive health
services and to support the quality and governance agendas of Pennine Care NHS
Foundation Trust.
The post holder will be responsible for co-ordinating all quality and governance
activity including the development and / or implementation of policies, risk
management strategies, training programmes and audit activity.
The post holder will be responsible for the planning, delivery and review of a
comprehensive range of mental health services
The post holder will participate in the on call rota.
Main duties of the job
To be a core member of the care hub tier 3 triumvirate working alongside the
care hub associate director and clinical director to ensure effective planning,
delivery and review of a comprehensive range of mental health services within
the care hub.
• To hold joint responsibility for the management of the care hub ensuring the
effective implementation of both national and local strategies and the
achievement of service objectives within available resources.
• To represent the care hub at a senior level in both internal and external
meetings.
AFC 8/11/23 JME-297-23 Head of Quality Band 8b
• To receive escalations for the care hub in relation to patient safety,
experience and effectiveness and to ensure appropriate management of
these to mitigate/reduce any identified risk.
• A requirement to support teams to understand their responsibility and
accountability for safety, experience and effectiveness. Including, undertake
difficult conversations with staff and/or teams to hold them to account when
concerns are raised in relation to clinical practice impacting on patient safety
and quality of care.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
To be the Care Hub’s first point of contact for all clinical effectiveness business,
working in partnership with the Trust’s Clinical Effectiveness and Quality
Improvement Department.
• To report to Care Hub and Care Network on recommendations arising from
audit, complaints, and incidents and ensure progress is made in respect to those
recommendations and that learning can be evidenced as an outcome.
AFC 8/11/23 JME-297-23 Head of Quality Band 8b
• To oversee the Care Hub’s participation and reporting in all clinical effectiveness
work streams, including National clinical audit programmes, National
benchmarking projects, local clinical audit programmes, NICE implementation,
key performance indicators and quality improvement programmes.
• To work with the Trust’s NICE Implementation Analyst to ensure all services in
the Care Hub appropriately use NICE guidelines and standards; including the
facilitation of meetings to coordinate completion of assessments, reviews and
action plans, using National and Trust developed tools and systems.
• To support the Care Hub to make effective use of national and local results and
outcomes falling from clinical effectiveness projects; e.g. Prescribing Observatory
for Mental Health, Confidential Enquiries, National Clinical Audit, National
Benchmarking studies, and clinical audit and quality improvement projects and
initiatives.
• To coordinate delivery and monitoring of all clinical effectiveness programmes the
Care Hub participates in and ensure reporting and escalation meets the
requirements of the Trust-led programmes.
• To build a relationship with the Clinical Effectiveness and Quality Improvement
Lead to ensure the coordination and collation of data, information and examples
of good practice to showcase on behalf of the Borough for multiple reporting
requirements, including the Trust’s Annual Quality Account.
• To actively identify best-fit person(s); i.e. subject matter experts, for involvement
in the development and review of Trust developed clinical guidelines and Trust
policies.
• To direct, manage and support staff who provide direct care to patients. This may
be as part of the senior management team, through on call responsibilities and
the support and guidance of the front line care teams when things go wrong eg.
Grade 4 and 5 incidents.
• To be able to operate and access information from multiple information systems
daily and to appraise and make recommendations
• To be frequently exposed to highly distressing and highly emotional
circumstances These can include: meetings with families following suicides or
unexpected deaths. Management of complaints with families when situations go
wrong.
• To be readily available as a Senior representative at HM Coroners Court should
concerns arise and assurance be requested and/or to deliver the Trust approved
investigation report at coroners court.
• To support staff to complete Coroners statements and oversee the quality of
these
• To support staff in attendance at Coroners Court.
• To be responsible for the whole care hub in relation to governance delivery to a
wide variety of services and disciplines within mental health care. All services
work under individual standard operating procedures and will have individualised
care priorities which can significantly impact the ability to deliver governance
improvements and requires significant barriers to be overcome to meet best
practice expectations.
AFC 8/11/23 JME-297-23 Head of Quality Band 8b
• The ability to maintain a positive, supportive relationship with all services to
ensure key messages do not get ignored or dismissed which could ultimately
impact on patient care, staff safety and the Trust reputation.
Person specification
Education / Qualifications
Essential criteria
- Registered with relevant professional organisation (NMC / HCPC
- Masters degree or equivalent/ experience in management which can be evidenced
- Post masters training and experience
- Further requirement for ongoing formal training in investigation management, new national patient safety processes
- evidence of continual formal professional development
Desirable criteria
- management qualification
- evidence of post graduate training & continuing professional development
- non medical prescriber to v300 qualification
- Doctorate
Experience
Essential criteria
- Previous experience managing, leading, supporting, supervising staff and teams.
- In depth knowledge and experience of a comprehensive range of mental health services
- Previous experience in the planning, delivery and review of a comprehensive range of mental health services
- Proven experience of welldeveloped and proven ability to produce and create letters, reports, recording systems
- Proven high degree of accuracy and attention to detail
- Proven ability to analyse complex data to recognise themes and trends to identify risks and areas for improvement and to be able to act upon this as required
- Proven ability to follow complex instructions
- Proven experience of communicating clearly, concisely and articulately at all levels, e.g. service users and carers, all staff within clinical teams, triumvirate peers, Service Directors, Clinical Service Managers, Corporate Departments and external agencies, including the chairing of formal meetings and facilitation of supervision and appraisals.
- Previous experience of welldeveloped verbal communication skills influencing and negotiating.
- Experience of managing, coordinating and leading on patient safety investigations, supporting coronial processes, service user, carer and other complaints, eg via MP or CQC
- Coordinating and leading on preparation and readiness for internal audits and external inspections and for identifying and supporting development and action plans post audit / inspection.
- Experience of identifying areas • Previous experience of working in a senior management environment • Proven experience of conducting a research project, including the use of the internet for research • Proven experience of extensive knowledge of Clinical Audit. Application Form Interview AFC 8/11/23 JME-297-23 Head of Quality Band 8b requiring improvement and leading QI projects using QI methodology.
- Experience of organisational skills and experience of balancing competing needs and delegating where appropriate
- Demonstrable knowledge of the recruitment process and able to participate on interview panels
- Demonstrable experience of facilitating skills training
- Previous experience in presenting information to a wider audience using appropriate presentation packages
- Previous experience of managing confidential and sensitive information in an appropriate and professional manner Previous experience of demonstrating the need for discretion when dealing with public and professionals and in the management of highly sensitive information
- Experience of recognizing patient and team / service priorities and take timely and appropriate action, eg in conjunction with the tier 3 triumvirate instigating BCP
- Experience of supporting action plans and overseeing quality standards when services are in formal business continuity planning
- Experience to contribute to the development of the borough to include the planning of development programs training and feedback of lessons learned across a variety of services and departments
- Previous experience of frequent use of VDU
Desirable criteria
- Previous experience of working in a senior management environment
- Proven experience of conducting a research project, including the use of the internet for research
- Proven experience of extensive knowledge of Clinical Audit
Knowledge
Essential criteria
- Extensive knowledge of governance processes and procedures in order to advise and support colleagues within the organisation.
- Extensive knowledge of the trusts Clinical and Corporate Policies and Guidelines that will inform, direct and lead safe and effective care
- Knowledge of standards for quality care pathways applicable to service area including NICE guidance and legal frameworks (MHA, MCA)
- Demonstrable experience of welldeveloped analytical and problem solving skills with the ability to make decisions by determining key points from complex and multiple information strands
- Demonstrable experience and knowledge of complex procedures
- Demonstrable experience and an understanding of complex work base situations at senior management level
- Demonstrable experience of using and manipulating information for effective management
- To be able to operate between several information systems
- Knowledge of current Non- Medical Prescribing legislation and developments
- Knowledge of the Trusts strategy aims, ambitions, core standards and values and demonstrate these as a triumvirate partner and through strong and consistent leadership.
- Knowledge and awareness of the strategic, political, commissioning, and financial landscape and ability to understand how those will or can influence the safety and quality of care
- The ability to frequently demonstrate prolonged and intense concentration eg. Providing evidence at court, undertaking duty • Knowledge of CPD development and competency assessment in relation to NonMedical Prescribing • Application Form • Interview AFC 8/11/23 JME-297-23 Head of Quality Band 8b of candour responsibilities with a bereaved and/or distressed family member or service user
- The ability to appraise review and analyse distressing information on a frequent basis
- The ability to regularly support families and manage difficult conversations with both staff and families during periods of adversity
- The ability to demonstrate empathy, sensitivity and calmness using trauma informed approaches
Desirable criteria
- Knowledge of CPD development and competency assessment in relation to NonMedical Prescribing
Skills
Essential criteria
- Ability to utilise specific skills to implement governance processes and procedures
- Ability to work within agreed timescales
- Previous experience of responding to continuously changing priorities and challenging deadlines
- Exposure to emotional situations requires good self awareness and recognition of others emotional support needs, the HOQ should have the skills to effectively facilitate and lead using a trauma informed approach
- Support staff wellbeing using individual skills and identify other relevant resources to offer support
- Ability to manage a high volume of enquiries both internal and external
- Ability to work with constant interruptions
- Demonstrable ability to concentrate for long periods on a frequent basis on report writing, analysis of information etc
- Proven experience of managing sensitive and difficult situations, incidents and complaints, effectively and diplomatically
- Ability to interpret a broad range of policies and procedures and make recommendations to services.
Work related circumstances
Essential criteria
- The ability to production of reports and learning materials that are perceptible, easily read and comprehensible to all responsible groups.
- Use of a car or access to a means of mobility to travel across the Trust/GM footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure
- The ability to frequently sit for long periods whilst representing the organisation both internally and externally
Desirable criteria
- Previous experience to work in office environment with attendance at clinics and resource centres across the borough as the role demands
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sarah Leah
- Job title
- Network Director of Quality
- Email address
- [email protected]
- Telephone number
- 07517574922
If you have problems applying, contact
- Address
-
Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
- Telephone
- 01617163181
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