Job summary
- Main area
- Deputy COO/ Associate Director of Operation - Manchester
- Grade
- NHS AfC: Band 9
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 437-6231844
- Employer
- Greater Manchester Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- The Curve/ Laureate house
- Town
- Manchester
- Salary
- £99,891 - £114,949 pro rata per annum
- Salary period
- Yearly
- Closing
- 19/05/2024 23:59
- Interview date
- 04/06/2024
Employer heading
Deputy COO/ Associate Director of Operations
NHS AfC: Band 9
Job overview
This is a new post, which includes operational leadership for the Manchester Care Group, but also as Deputy Chief Operating Officer you will take a strategic lead for ‘Planned Care’ services across the Trust in terms of their development and standardisation to achieve key performance indicators around patient access, waiting lists to improve and widen access to mental health services for children and adults needing mental health support.
The post holder will work closely with the Deputy Chief Operating Officer for Unplanned Care. This additional responsibility is reflective within the remuneration for the role, AFC Band 9. This is an exciting time for the Trust as we have recently appointed our new Chief Executive as we move along on our improvement journey as an evolving organisation whose passion and drive centres wholly around improving lives for those with mental health and addiction needs across Greater Manchester (GM). Due to our continued growth and development and recognising the diverse geographical footprint that we now cover.
Main duties of the job
The post holder, in conjunction with the Care Group Leadership Team, will develop strategic leadership for operational professionals across the care group ensuring the Trust strategy for strengthening the service user and carer is embedded across the Manchester Care Group and that the voice of people with lived experience and their carers is at the centre of decision making.
They will be responsible for service development and will embed continuous quality improvement and learning across all services to ensure service users and carers experience the best possible care. They are responsible for ensuring mechanisms are in place for employee involvement and engagement across the Manchester Care Group in order to develop an open and inclusive culture with a focus on employee health and wellbeing, equality and diversity.
They will focus on providing strong leadership to the Manchester Care Group and a designated portfolio of clinical and social care services ensuring they are clinically led, operationally partnered and academically informed. The post holder will also work with leadership teams within our care groups, and across place-based and system networks, to ensure that people with lived experience, and their carers and families, have a strong voice in decision making and service development
Working for our organisation
Greater Manchester Mental Health NHS Foundation Trust (GMMH) is one of the largest specialist mental health providers in the country.
We provide inpatient and community-based mental health care to people living in Bolton, the city of Manchester, Salford, Trafford and Wigan, and a range of specialist mental health and addiction services, across Greater Manchester, the northwest of England and beyond. We also provide Health and Justice Services across various custodial settings.
We employ 6,690 staff to deliver services from 109 locations with an annual predicted turnover for 2023-4 of £522.7m. In a 12-month period, we expect to meet the needs of 97,533 service users.
Detailed job description and main responsibilities
The Deputy COO/ Associate Director of Operations is a key senior management and Senior leadership position with the responsibility and accountability to manage, develop, direct and lead service improvement and performance strategies and policies to ensure delivery of high quality, safe and efficient and effective patient care for Manchester and the wider Trust.
The role will work alongside the Associate Medical Director and the Associate Director of Nursing and Quality as part of the triumvirate leadership team for the defined Manchester Care Group. They will also lead the joint partnership agreement collectively with Manchester Local Authority around the delivery of the Section 75 contract.
This role has additional responsibilities deputising for the Chief Operating Officer and will take a corporate lead improving planned care and patient access across the Trust, to deliver improvement of all local and national planned care KPI’s.
Ensure that the Organisational vision, strategic aims and objectives, values and culture of the Trust are actively promoted, and provide clear leadership and be a role model for their delivery.
Provide senior operational leadership and management to the designated Manchester Care Group as part of the collective leadership team on behalf of the Chief Operating Officer ensuring high quality delivery of all operational services.
Responsible for ensuring appropriate governance arrangements are in place, including risk management, health and safety, emergency planning (inc. business continuity) and Information Governance that support the organisational approach to governance and are in line with the Trust’s risk management framework.
Ensure governance arrangements are maintained and tested to provide assurance that quality standards and outcomes are delivered for patients and their carers and that staff are supported in a safe environment.
Person specification
Education
Essential criteria
- • Educated to master’s level or equivalent experience or learning.
- • Evidence of CPD
- • Recognised management qualification
Desirable criteria
- • A relevant health or social care qualification at degree level.
Experience
Essential criteria
- • Significant track record of employment at a senior level delivering high quality standards of performance to achieve national and local targets within a complex healthcare setting
- • Evidence of leading service change with colleagues.
- • Significant experience of setting, monitoring and evaluating standards of care
- • Experience of workforce redesign
- • Experience of business planning and service change in complex organisations.
- • Experience of working in partnership with other organisations and senior director level officers to deliver services.
- • Experience working in a triumvirate structure
- • Experience of working in partnership with other organisations to deliver services with a wide range of stakeholder working partnerships.
- • Experience of managing financial resources at a senior level
- • Experienced appraiser and supervisor of staff.
- • Experience of delivery of integrated social care services
Desirable criteria
- • Considerable recent experience in operational leadership roles in mental health or social care.
Knowledge
Essential criteria
- • Have an up to date knowledge of current health agenda locally and nationally
- • An understanding of the role and contribution to the overall Trust agenda
- • Sound Knowledge of clinical governance and effective systems of assurance and risk management.
- • Comprehensive understanding of section 75 and social care agenda.
- • Knowledge and/or experience of policy development for health and social care at a national level.
Skills
Essential criteria
- • Highly motivated individual with strong personal integrity
- • Good organisational skills
- • Good team leadership skills
- • Ability to communicate with staff at all levels with colleagues within and external to the organisation
- Ability to listen, analyse problems and seek solutions.
- • Demonstrate a leadership style which supports the development of positive relationships and effective team work.
- • Clear commitment to delivering quality user focused services.
- • Resilient and able to perform effectively in pressurized environment
- • Ability and commitment to work as part of a corporate team.
- • Understand other functions e.g Finance and HR.
- • Inclusive and compassionate leadership and management style.
- • Ability to analyse complex issues and identify potential solutions
- • Effective motivator with strong influencing skills and personal credibility.
- • Highly developed communication skills
- • Ability and commitment to work as part of a collective leadership and corporate team.
- • Proven skills in the development of alliances and partnership.
Desirable criteria
- • Ability to address difficult situations and problems including those relating to individual colleagues, by using effective problem solving techniques.
- • Demonstrates a drive and passion to deliver to a standard of excellence adopting a continuous learning approach.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- John Foley
- Job title
- Chief Operating Officer
- Additional information
Please contact my PA Nicole Hutton for any information needed.
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