Job summary
- Main area
- Informatics
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 349-COR-7322432-RL4
- Employer
- Manchester University NHS Foundation Trust
- Employer type
- NHS
- Site
- Trafford House, Manchester Wythenshawe
- Town
- Manchester Wythenshawe
- Salary
- £27,485 - £30,162 Per annum (pro rata)
- Salary period
- Yearly
- Closing
- 09/12/2025 23:59
Employer heading
Digital User and Identity Technician
Band 4
Job overview
The role
As digital solutions roll out across MFT, effective IT support services become ever more important to delivering patient care. Confidentiality, security and control of access are particularly critical issues in a multi-site clinical environment. A key member of the IT Support team, you’ll specialise in the ongoing operation, maintenance and review of user access privileges. This includes being the first point of contact for all queries, incidents, problems and requests relating to access and identity. You will also carry out regular audits. Account creations, shared Drive access, Internal scripts, Licence allocation and general access requests
Skills & knowledge required
You’ll bring experience of working in a customer-facing IT infrastructure support role. This will have included providing first- and second- line support with the PC client environment. You’ll also have experiences within Active Directory and managing internal systems . You’ll be an experienced user of service desk systems and call distribution systems. You’ll thrive under pressure and be ready to work flexibly, including some out-of-hours shifts.
Main duties of the job
Be the first point of contact within Informatics for all queries, incidents, problems and requests relating to access and identity.
Be responsible for the operational management of Active Directory user accounts, provision of file shares, email access, clinical systems access, computer accounts, and associated infrastructure from a multi-site, multi-domain forest.
Support the role in identity management operations within the organisation where interfaces to other Identity systems, e.g. Electronic Staff Record.
Responsible for the creation of shared resources, file shares, shared email, calendar access etc. Ensuring that the correct levels of access is granted.
Responsible for carrying out regular audits on access and identity ensuing appropriate levels of access is maintained.
Responsible for proactively de-provisioning user accounts that are no longer in use.
Monitor open calls against agreed SLAs (Service Level Agreements)
Manage the user experience and their expectations by keeping them updated on the status of their service request or incident.
Agree with the user when a full resolution has been implemented that the call can be closed and to close the call and obtain feedback from users to support the department’s culture of continuous improvement.
Identify trends in incidents to the Supervisor in order that effective problems management can be implemented and escalated as appropriate.
Working for our organisation
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person specification
Qualifications
Essential criteria
- Higher National Certificate / Diploma or equivalent or relevant experience
Desirable criteria
- Higher National Certificate / Diploma or equivalent qualification in an IT related subject
Experience/Knowledge
Essential criteria
- Technical background in IT working in an Infrastructure support role
- Experience in working in customer facing IT service delivery environment
- Experience in the use of service desk systems and call distribution systems
- Proven experience in providing first and second line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
- Working knowledge of backup, operational and service continuity processes
- Working knowledge of Local Area Networks / Wide Area Networks and Server Support
Desirable criteria
- Previous experience in NHS IT environment
- Knowledge of Internet / Intranet concept
- Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM
- Knowledge of IT Infrastructure Library (ITIL) Best Practice
- Project Management methodology
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Stephen Oldfield
- Job title
- Digital User & Identity Manager
- Email address
- [email protected]
- Telephone number
- 0161 701 2020
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