Job vacancy: ICT Desktop Support Technician, Greater Manchester Mental Health NHS Foundation Trust, Prestwich

Job summary

Main area: .
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday 9am - 5pm)
Job ref: 437-7513480

Employer: Greater Manchester Mental Health NHS Foundation Trust
Employer type: NHS
Site: Oakwood, Prestwich Hospital
Town: Prestwich
Salary: £31,049 - £37,796 per annum
Salary period: Yearly
Closing: 22/02/2026 23:59

ICT Desktop Support Technician

Band 5

Detailed job description and main responsibilities

To identify and analyse a range of IT problems and take the most appropriate method of resolution liaising with the ICT Desktop Support Team Lead and ICT Service Desk Manager as necessary.

To follow department procedures for routine IT problems, use own initiative for complex IT problems and know when to refer for highly complex/sensitive IT problems.

To provide telephone, and on-site support service to staff within the Trust.

To provide a point of technical escalation and technical support to the ICT Service Desk.

To proactively assist departments in the development of their IT use in line with clinical requirements. Good customer facing skills are essential.

To provide high quality technical support as required, to all users connected to the customer’s IT environment using diagnostic tools and fault-finding techniques to identify root causes.

To fix diagnose faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.

To assist with documenting all operational processes and procedures for designated services.

To support in VoIP (IP telephony).

To perform set-up and configuration and maintenance tasks on end user devices in accordance with the overarching IT service delivery plan.

To contribute to management reports and undertake service level targeting and reporting as and when required.

Provide a structured approach to diagnosing, assimilating and critically interpreting operational objectives, risks, and issues.

Provide a structured approach to diagnosing, assimilating and critically interpreting operational objectives, risks, and issues.

Investigate, diagnose, test and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.

Analyse and design processes to ensure that specifications / guidance continue to meet the needs of users.

Liaising with customers on the specifying and procurement of computer and information technology equipment and related goods and services.

Managing the commissioning and decommissioning of both hardware and software including the co-ordination of installations and moves, liaising with all relevant personnel including Facilities staff.

Responsible for the training and development of staff working in the service areas, when assisting them with IT support.

To provide cover for other ICT teams as necessary.

To participate in the Trust IM&T on-call rota.

Person specification

Education / Qualifications

Essential criteria

Evidence of knowledge development acquired through relevant specialist training courses, for example Microsoft Certified Training.
Evidence of experience of working in an IT technical environment including a range of knowledge of network hardware and software installation, configuration and support.

Desirable criteria

Previous experience in NHS IT

Knowledge

Essential criteria

Knowledge and experience of Windows operating systems
Knowledge and experience of Microsoft Office 365

Skills and Abilities

Essential criteria

Be able to establish effective relationships with a wide variety of staff.
Ability to work on own initiative, plan and organise work with under supervision.
Ability to work effectively within a team.

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**