Job summary
- Main area
- Paediatrics - Children in Our Care
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 362-A-25-7279344
- Employer
- Stockport NHS Foundation Trust
- Employer type
- NHS
- Site
- Stockport NHS Foundation Trust
- Town
- Stockport
- Salary
- £26,530 - £29,114 pro rata per annum
- Salary period
- Yearly
- Closing
- 08/07/2025 23:59
Employer heading
Lead Administrator for Children in Our Care
Band 4
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Job overview
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This role is for an experienced individual who is able to co-ordinate and provide accurate, efficient and confidential secretarial/administrative support to the Children in Our Care Health Team. Making full use of electronic communication, computers and databases to support the effective delivery of the role, and exercise total discretion at all times when working with the team and outside agencies. The role will include being party to some extremely sensitive and distressing information, the post holder should be aware of this when applying, although full support will be given at all times.
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The role will include maintaining office systems which contribute to the efficiency of the department. Data needs to be inputted to required standards and involves prioritising and organising the day-to-day workload, whilst maintaining confidentiality of information throughout the full range of duties involved. You will also be required to liaise with staff within and outside of the organisation as appropriate. The post holder will embrace the core values of Stockport NHS Foundation Trust. Previous experience of working in an office-based environment is important, as is the ability to demonstrate accurate working and working well as part of a team. This role is non-patient facing.
Main duties of the job
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This role is for an experienced individual who is able to co-ordinate and provide accurate, efficient and confidential secretarial/administrative support to the Children in Our Care Health Team. Making full use of electronic communication, computers and databases to support the effective delivery of the role, and exercise total discretion at all times when working with the team and outside agencies. The role will include being party to some extremely sensitive and distressing information, the post holder should be aware of this when applying, although full support will be given at all times.
|
The role will include maintaining office systems which contribute to the efficiency of the department. Data needs to be inputted to required standards and involves prioritising and organising the day-to-day workload, whilst maintaining confidentiality of information throughout the full range of duties involved. You will also be required to liaise with staff within and outside of the organisation as appropriate. The post holder will embrace the core values of Stockport NHS Foundation Trust. Previous experience of working in an office-based environment is important, as is the ability to demonstrate accurate working and working well as part of a team. This role is non-patient facing.
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
- Co-ordinate and provide accurate and efficient administrative and secretarial support, prioritising work to respond to competing demands.
- Process Initial Health Assessment and Review Health Assessment requests for Children in Our Care.
- Maintain and update a variety of computerised systems for Children in Our Care.
- Communicate with a variety of internal and external sources as appropriate to ensure that records of Children in Our Care are obtained as necessary.
- Communicate with staff in Children’s Social Care in their Children in Our Care department to ensure all relevant information is available to health professionals.
- To deal with verbal enquiries relating to Children in Our Care.
- Produce information in various formats by use of spreadsheets, database and presentation packages.
- Ensure post and emails from personal and generic email accounts are opened daily and prioritised.
- Ensure all queries to the team are dealt with in an efficient, courteous and professional manner.
- Use of multiple patient data systems.
- Experience of using EMIS is desirable.
- Maintaining and developing team microsite.
- Answering the telephone – internal/external, taking messages and action where appropriate.
- Retrieve and safely secure patient’s records.
- Provide an efficient electronic & paper filing and retrieval system and operation of a bring forward system for matters outstanding.
- Communicate effectively with:
Ø Members of the Public
Ø Professional and Clinical Staff
Ø Senior staff in other departments and organisations
Ø Administrators in other departments and organisation
Ø Other members of the department
- Follow agreed procedures to maintain the Children in Our Care database.
- To take and produce minutes from meetings.
- To ensure messages are accurately recorded, prioritised and brought to the prompt attention of the Named Nurse or the Specialist Nurses.
- Provide an accurate and efficient administrative support to the Children in Our Care Specialist Nurses.
- To undertake any other duties which are deemed appropriate to the grade when requested by a manager.
- To exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
- To provide support within the wider Safeguarding Children and administration teams as demand requires.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
• If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person specification
Education and Qualifications
Essential criteria
- Good general education (5 GCSE’s or Equivalent, including English and Maths) or equivalent experience
- ECDL or equivalent Microsoft Office qualification at Intermediate or Advanced Level or equivalent experience
Desirable criteria
- Basic secretarial / business administration qualification
Knowledge
Essential criteria
- Knowledge in the use of email and the internet including information governance regarding sending and receiving information securely.
Desirable criteria
- Knowledge of Safeguarding Children, Children in Our Care (Looked After Children)
Experience
Essential criteria
- Previous clerical/secretarial experience
- Previous NHS office experience
- Previous experience working as an administrator in a busy environment
- Previous experience of managing competing priorities
Desirable criteria
- Line management experience
Skills and Abilities
Essential criteria
- Excellent interpersonal and communication skills within and outside the health organisation
- Able to record accurately
- Able to work on own initiative without constant supervision.
- Excellent organisational skills
- Ability to prioritise own workload and that of others in accordance with level of urgency and have a good understanding of time management.
- Excellent written and verbal communication skills
- Ability to deal with sensitive, confidential and potentially emotionally distressing information
- To demonstrate resilience and be able to seek support from immediate team and senior member of the team where necessary.
Desirable criteria
- Able to use different Hospital systems such as Patient Centre and EMIS
- Minute taking
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sally Green
- Job title
- Directorate Support Manager
- Email address
- [email protected]
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