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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (various hours (to cover 8-8pm including weekends))
Job ref
844-7538620
Employer
Wirral Community Health and Care NHS Foundation Trust
Employer type
NHS
Site
St Catherine's Health Centre
Town
Birkenhead
Salary
£24,465 pa pro rata
Salary period
Yearly
Closing
19/11/2025 23:59

Employer heading

Wirral Community Health and Care NHS Foundation Trust logo

Administrative Officer

Band 2

Wirral Community Health & Care NHS Foundation Trust's common purpose:

We will support you and your community to live well.

Our values:

Compassion
Supportive and caring, listening to others.

Open
Communicating openly, honestly and sharing ideas.

Trust
Trusted to deliver, feeling valued and safe.

Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.

WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.

 

Job overview

To work as part of a team to receive telephone calls from patients who wish to book appointments via The Central booking team.

To support the Out of Hours service and the Teletriage team.

To provide admin support for the several Community Services throughout the Trust. To provide reception cover for Eastham Walk - In Centre.

Accurate record data on computer systems.

Main duties of the job

Receive telephone calls from patient/service users to book clinic appointments and deal with general enquiries.

Receive telephone calls from health care professionals to support the Out of Hours service.

Call backs to patients to confirm appointment times/attendance.

Responsible for booking patients into services within the division. 

To provide admin support for community services

Working for our organisation

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust, we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, always.

Detailed job description and main responsibilities

The Central booking service operates 7 days a week, 365 days a year 8am – 8pm.

We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.

For full details see the attached job description and person specification.

Person specification

Qualifications and professional training

Essential criteria
  • NVQ Level 2, GCSE Level or equivalent experience
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Desirable criteria
  • Knowledge of system 1

Experience and knowledge

Essential criteria
  • Previous experience of dealing with the public and taking telephone enquiries
  • High level of accuracy in data entry and record keeping.

Skills and attributes

Essential criteria
  • Maintains discretion when handling sensitive information.
  • Ability to communicate sensitively with all staff groups, patients and their families
  • Strong organisational skills to maintain accurate records and manage appointments
Desirable criteria
  • Ability to work under pressure and meet tight deadlines
  • Works effectively as part of a multidisciplinary team.
  • Uses initiative to improve administrative processes.

Personal qualities

Essential criteria
  • Compassionate and Caring
  • Flexible
  • Ability to use own initiative but also understands the need to seek advise when necessary
Desirable criteria
  • Treats everyone with fairness and respect, embracing diversity and equality.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jayne Naughalty
Job title
Lead
Email address
[email protected]
Telephone number
07592198416
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