Job summary
- Main area
- Pharmacy
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 350-TWS7310753-A
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Medicines Management Building, Maghull Health Park
- Town
- Liverpool
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 17/08/2025 23:59
Employer heading
Higher Level Pharmacy Support Worker - Dispensary Service
Band 3
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
This is an exciting opportunity to be part of the Medicines Management Service in Mersey Care NHS Foundation Trust. The organisation has recently invested significantly in the team’s expansion to reconfigure the way we deliver our service. We would like you to join our team and be part of delivering the next stage of our exciting journey.
Dispensary Pharmacy Support Worker roles are based within our purpose-built pharmacy department at Maghull Health Park and supporting our in-house Pharmacy at Hollins Park Hospital in Warrington.
We are looking for enthusiastic, flexible, and motivated individuals to join our team and welcome applications from experienced dispensers from any sector who have an interest in developing their professional career within a hospital pharmacy setting. There will be opportunity to develop your skills and experience and we will provide full training and a well-structured support system, including robust individual and group supervision, personal development planning and access to professional development opportunities.
You will be part of an expanding team of highly professional and dedicated staff whose aim is to provide an excellent, patient focused service.
This role would suit someone who is committed to providing high quality patient safety focused care utilising excellent communication and interpersonal skills to work within a large team.
Main duties of the job
The role involves dispensing various types of prescriptions including controlled drugs and clozapine and involves using our new automated robotic dispensing systems including a blister pack robot to dispense medicines. Other duties include responding to dispensary supply queries, preparing for medicines deliveries.
The Medicines Management team is well-established with a track record in delivering outcomes, our pharmacy support workers are key to ensuring this happens. The service supports physical health, mental health, and community care across a large geographical footprint.
For full information regarding responsibilities, required qualifications and experience please refer to the job description and person specification.
The post-holder will be obliged to participate in our seven- day medicines supply service in line with the hours of operation
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
- To work in accordance with trust policies, procedures & standard operating procedures as appropriate.
- To accurately and efficiently order & supply stock and named-patient dispensed medicines, including supply of compliance aids and patient information leaflets.
- To follow up any outstanding orders for wards, clinics and service users on a daily basis in line with standard operation procedures.
- To follow up any outstanding items on supplier orders on a daily basis and escalate appropriately.
- To be involved in the supply of clozapine to service users. This will include: a) Dispensing of clozapine (including utilising compliance aids) in accordance with standard operating procedures.
b) Liaising with patients, the clozapine monitoring service, and clinical team regarding the appropriate supply of clozapine.
c) Receiving of clozapine blood results.
d) Issue of medication to clients at clozapine clinic.
e) Organising the request and receipt of up-to-date clozapine prescriptions.
For full information regarding responsibilities, required qualifications and experience please refer to the job description and person specification.
Person specification
Qualifications
Essential criteria
- • NVQ2 in pharmacy services and experience or willingness to work towards NVQ3 level knowledge
Desirable criteria
- Maths and English level 2 qualification (e.g., GCSE or Functional Skills)
Knowledge/Experience
Essential criteria
- Experience of dealing with the public
- Demonstrates an interest in Pharmacy
- Demonstrates an understanding of good time management skills
- Understands the need for written policies and procedures
- Has an understanding of the need for patient confidentiality
Desirable criteria
- Work experience in a pharmacy.
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential criteria
- Excellent organisational skills
- Ability to multitask and change from one job to another frequently, working both independently and as part of a team
- Demonstrable IT skills
- Excellent communication skills – written – verbal – listening
- Ability to work under pressure
- Customer care skills
- Ability to prioritise workload and manage time effectively to meet specified deadlines
- Excellent inter-personal skills
- Ability to perform basic mathematical calculations in relation to work
- Good time management
- Ability to meet deadlines
- Ability to travel between different sites
- Ability to work individually and to work as a team player
- Ability to work flexibly
- Pro-active and displays initiative
- Problem solving skills
- Willingness and self-motivation to learn
- Ability to deal with frequent interruptions
- Ability to deal effectively with telephone enquiries
- Attention to detail and a responsible attitude towards quality and accuracy
- Professional manner
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Tasmin Goff
- Job title
- Pharmacy Technician Team Manager Dispensary
- Email address
- [email protected]
- Telephone number
- 0151 250 6061
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