Job overview

The post holder will work within organisational policies and departmental procedures, work is managed rather than supervised.
• To provide an efficient and effective clerical and administrative function to support the management of patients through the Urology Cancer Pathway, and contribute to the Department achieving the National Cancer Waiting Time Target.
• To be a key member of the Urology Multi-Disciplinary Team (MDT), co-ordinating services to support the delivery of specified outcomes and targets of the cancer plan.
• To co-ordinate the patient's journey through the pathway, and proactively liaise with the clinical teams and urology cancer trackers to ensure the patients treatments are within National guidelines.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Main duties of the job

•  Be responsible for assisting the multi-disciplinary team to achieve an efficient service for patients on the urology Cancer Pathway. This will involve the post holder communicating patient sensitive information to medical staff, dealing with appointment requests and liaise with appropriate clinical teams and support staff concerning the escalation and proactive booking of suspected cancer patients.
•  Be expected to overcome barriers to understanding when communicating with patients and their families eg. patients may be hard of hearing, English may not be the first language, there may be cultural differences or learning difficulties.
•  Have excellent organisational skills and be able to co-ordinate their own workload effectively.
•  Be proficient in using a range of IT systems including: WPAS, WCP, Cancer Tracker, Radis, Canisc, inputting data and information with accuracy and adhering to policies and procedures concerning confidentiality and safe storage of information.
•  Require advanced keyboard skills to undertake a range of typing duties eg. letters, reports, audit presentations, discharge and referral information.
•  Demonstrate a professional approach to work and establish effective fast track communication networks with all members of the multi-disciplinary team.
•  Work collaboratively with all members of the urology team, assisting in the provision of a seamless service, which is responsive to patients, carers and relative’s needs.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

•              We listen, learn, and improve

•              We treat everyone with respect

•              We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.