Job overview

The Mental Health Liaison Team are based at the James Paget Hospital in Gorleston offering a 24/7 triage and assessment service for people who attend or are admitted to the acute hospital.  This service is requested via referral where acute hospital staff indicate a need for mental health intervention, meaning that mental health expertise is available to patients and staff in a non-mental health setting.  The service gives advice and information to all clinical areas within the James Paget Hospital and sees patients in A&E or whilst admitted to a ward.  This could be a single appointment but may well be several, also including liaising with family members/carers or external agencies.  The service offers 1 hour triage and 4 and 24 hour assessment responses.  There is a wide range of clinical expertise represented in the team, including psychologists, psychiatrists, nurses and social workers. 

We are looking for a Clinical Team Administrator to join our team on a full time permanent basis.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge.

This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines.  

Main duties of the job

The ideal candidate will have strong communication skills, the ability to prioritise and spin lots of plates at once, as well as demonstratable administrative experience.

You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with telephone calls confidently and sensitively from individuals who may sometimes be distressed or upset.

You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.