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Job summary

Main area
Community Assistant Practitioner
Band 4
  • Full time
  • Part time
  • Home or remote working
37.5 hours per week (Monday - Friday)
Job ref
Norfolk Community Health and Care NHS Trust
Employer type
Norwich/ Kings Lynn
£22,549 - £24,882 per annum
Salary period
30/01/2022 23:59

Employer heading

Norfolk Community Health and Care NHS Trust logo

COVID-19 Vacancy Community Assistant Practitioner – Post Covid Service

Band 4

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Job overview

  • Do you want to deliver patient centered rehabilitation?
  • Are you an experienced  assistant with qualifications to fulfil this role?
  • Are you a professional with a sports science or rehabilitation background who wants to explore careers available in the NHS?
  • Are you keen to support people to develop their independence and maximise their quality of life?
  • Are you interested in working as a team to establish a new service for post COVID syndrome?
  • Are you able to empower others to achieve their goals?
  • Are you interested in working in and learning from a team of experienced Physiotherapists, Occupational Therapists and Nurses?

If you have answered yes to any of the above please read on and consider applying for this post.


Norfolk Community Health and Care NHS Trust are able to offer an exciting opportunity for a band 4 Community Assistant Practitioner to join the Post Covid Service. This integrated pathway of care supports patients on their Post Covid journey. This role offers partnership working between the MDT and other external agencies to ensure the delivery of a seamless high quality service. 

Main duties of the job

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

The Post covid team are based between Norwich and Kings Lynn but work remotely from home and other trust sites; providing assessment and intervention to Post Covid patients with a GP registered in Norfolk and Waveney.

You will be an integral part of a friendly and supportive pathway, providing self-management strategies to patients, facilitating  lifestyle management, assisting with education/ breathlessness and fatigue groups, working with house bound people in their own homes, working face to face and virtually.

This post will offer you with opportunity to consolidate and develop existing clinical skills and knowledge in Therapy and Nursing. You will work closely with the Therapists and Nurses within the team to support high standards of patient care and service delivery aligned to the Trust Visions and Values. The team has strong leadership with experienced Therapy and Nursing staff that will support your development through Value Based Appraisal, joint visits, one to one support meetings, caseload management and supervision.

Working for our organisation

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Detailed job description and main responsibilities

Main Duties & Responsibilities

  • To assist the clinical team in organising and running the Post Covid Service education and exercise groups (including but not limited to Breathlessness, Fatigue Management, Exercise and Education Programmes) for patients with Post Covid Syndrome.
  • Prepare for and deliver individual and group activities to meet defined intervention needs.
  • To deliver, monitor and progress education activity and exercise programmes for patients with Post Covid Syndrome using own clinical reasoning, notifying a qualified clinician accordingly
  • To provide an individualised exercise programme or group programme suitable for the patient’s level of fitness, increasing the level of intensity for patients as they improve.
  • To advise patients on a home exercise programme and other community programmes after they have completed the course in order to maintain benefits.
  • To participate in patient education sessions.
  • To work without direct supervision within a specialist clinical area undertaking tasks delegated by a qualified clinician.
  • To establish and maintain links with local community-based exercise and activity providers.
  • To demonstrate problem solving and contribute to the solution, working with colleagues.
  • To undertake baseline physical observations and record results correctly. In addition, be able to identify anomalies that should be referred to a qualified clinician
  • To plan and prioritise own work and visits and ensure these are recorded accurately in ledgers.

Specific Duties

  • To assist the clinicians and participate in assessment, treatment and discharge of patients with Post Covid Syndrome.
  • Develop, adapt, monitor, and progress Post Covid exercise programme for individual patient and groups increasing the level of fitness as patients’ clinical symptoms improve.
  • Carrying out group work, including education and prevention work.
  • To implement treatment plans to more complex patients as delegated by clinical team member when needed.
  • Take responsibility of patients without direct supervision, but under the direction of qualified staff in the performance of specific tasks for an individual or group of patients with chronic condition, as part of their treatment.
  • To be aware at all times of the needs of the patients during illness or disability and to promote and encourage independence and restoration of function.
  • To communicate with all other members of the multidisciplinary team, regarding changes in the patient’ condition or any other useful / important information.
  • To communicate effectively with patients and carers. Communication skills of encouragement, motivation and explanation will be needed. Barriers to communication within the client group may include loss of hearing, pain, altered perception, fear, loss of confidence, psychological / cognitive issues and sensory impairment, language difficulties e.g.: English not as a first language, etc.
  • To update patients’ records in a concise, accurate and timely manner in line with legal requirements and Trust Policies and Procedures. To communicate assessment and treatment results where appropriate to clinical colleagues in the form of reports and letters.
  • To be actively involved in the collection of appropriate data and statistics for use by the Trust and / or department e.g.: inputting on SystmOne and to be involved in the audit process.
  • To be involved with service updates, evaluate outcomes, and assist with service audits as necessary.
  • To be involved with the training, development, and supervision of other unregistered staff as appropriate.
  • To maintain accurate up-to-date documentation in line with legal and Trust Policies and Procedures and communicate assessment and treatment results where appropriate.
  • To undertake delegated duties without direct clinical supervision at venues within Norfolk Community Health and Care NHS Trust or at Leisure / community centres or patients own home as necessary.
  • To undertake administrative / clerical duties as necessary. This may include maintaining stock levels, registration of patients, filing, dealing with telephone calls, cleaning equipment, photocopying, etc. 
  • In conjunction with the MDT, take responsibility for the general care, cleaning and safety of the equipment and work areas.
  • To undertake other duties which might be considered as appropriate by the Clinical Lead, Registered staff, or the Team Lead of the Post Covid Service
  • The duties of the post may require visits to other venues. You must be able to make your own transport arrangements.
  • Be required to use tact and persuasive skills and health coaching style, to support patient engagement, goal setting and encouraging the patient’s co-operation in their treatment/care/management plan
  • Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner
  • Demonstrate an awareness and understanding of consent, and gain consent as appropriate following department policy.
  • To be an active member of the staff meetings, and where appropriate, training sessions, courses, and reflective practice.
  • To establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement, and confidence building.

Trust Behavior Framework

  • All post holders are required to adhere to the Trust’s Behavior Framework in the undertaking of their duties.

Research & Development (Should the post require more than this level then the requirement should be clearly described and referred to the AfC Panel for Evaluation)

  • May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing.

Safeguarding Clause

  • Norfolk Community Health and Care NHS Trust is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal record check via the Disclosure and Barring Service (DBS).

Infection Control

  • Norfolk Community Health and Care NHS Trust staff are responsible for protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to their managers. All staff undertaking patient care activities must attend infection control training and updates as required by Norfolk Community Health and Care NHS Trust.

Health and Safety

  • Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.
  • To ensure that the Trust’s Health and Safety Policies are understood and observed and that procedures are followed.
  • To ensure the appropriate use of equipment and facilities and the environment is maintained in good order.
  • To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff, and visitors, in accordance with the Health and Safety at Work Act.
  • To undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management.


  • All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the Trust, including matters relating to other members of the staff and members of the public/patients.
  • Maintain appropriate patient and clinical records in line with the Trusts policies and procedures, and in line with the agreed service specification.
  • The post holder will be expected to participate in an annual appraisal of their work where the job description will be reviewed, and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.
  • Ensure that all patients, clients, and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace.
  • The post holder must carry out their responsibilities with due regard to the Trust’s Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times.
  • NCHC is committed to supporting our voluntary workforce and all apprentices, and all staff are expected to welcome and support volunteers and apprentices in their teams.


This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.

Person specification


Essential criteria
  • The duties of the post may require visits to other venues. You must be able to make your own transport arrangements.
Desirable criteria
  • Full and valid UK driving licence and have access to a vehicle


Essential criteria
  • NVQ 3, or equivalent knowledge and experience
  • Foundation degree programme, or equivalent demonstrable knowledge and skills acquired through training and experience
  • Experience of working in a health or social care setting
Desirable criteria
  • Successful completion of relevant competency-based training


Essential criteria
  • Experience of working with people, in the statutory/voluntary/private sector with long term conditions
  • Evidence of ongoing learning
  • Experience of working in a medical, rehabilitation or community setting.
Desirable criteria
  • Experience working with patients with physical and mental health symptoms in a community setting
  • Experience working with people in groups for education or exercise
  • NHS Experience

Skills, Abilities and Knowledge

Essential criteria
  • Ability to undertake baseline physical observations
  • Highly motivated
  • Knowledge of multidisciplinary team roles
Desirable criteria
  • Working within MDT


Essential criteria
  • Able to communicate effectively using the English language in both verbal and written forms
  • Tact & diplomacy
  • Empathy & sensitivity
Desirable criteria
  • Ability to work with patients who have communication barriers/ motivational issues.
  • Effective presentation skills

Personal and People Development

Essential criteria
  • Good organisational skills
  • A team player / MDT working
  • Ability to work confidently and competently under own initiative with clear awareness and understanding of boundaries and when to seek support or supervision.
Armed Forces CovenantApprenticeships logoNo smoking policyPositive about disabled peopleMindful employer.  Being positive about mental health.Age positiveDisability confident leaderCare quality commission - OutstandingStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Ellie Lee
Job title
Physiotherapist Post Covid Assessment Service
Email address
Additional information

Please note my working days are Tuesday, Thursday and Friday 08.30-4.30.

Please contact only by email.

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