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Job summary

Main area
Health Care Support Worker
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week (day/night shifts on a rotating basis)
Job ref
839-7171361-SR
Employer
Norfolk Community Health and Care NHS Trust
Employer type
NHS
Site
Alder Ward, Norwich Community Hospital
Town
Norwich
Salary
£24,625 - £25,674 per annum pro rata
Salary period
Yearly
Closing
30/05/2025 23:59
Interview date
09/06/2025

Employer heading

NHS

Clinical Support Worker

Band 3

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Job overview

Alder Ward aims to deliver high quality, safe and person centred  care.  We strive to uphold our strategic objectives which are: Improving our quality, enabling our people and securing the future.

Our 24 bedded unit provides rehabilitation to a wide group of patients with varying complexities of needs. Our patients come to us following medical or surgical  treatment or if appropriate, directly from their own homes. We also provide palliative and end of life care.

Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.

The post involves rotation between day/night duties. Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH&C's Values and Behaviour Framework.

Praising NCH&Cs compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.

 

Main duties of the job

Implement care for patients as defined by the individualised care plan. Provide a high standard of direct care for patients.

To work in a collaborative manner with all other staff working within the unit. To establish a good relationship with the patients and provide an appropriate support mechanism so the patients are able to express their needs. 

To ensure the patients are involved in the decision making process, communicate all relevant information regarding the needs of the patients, family and friends.

To document and sign all care interventions provided. To be involved in the induction and mentoring of new staff where applicable.

Ensure effective and efficient use of all ward/department resources. Maintain a positive approach towards achievement within the team.

 Ensure adequate provision and maintenance of equipment. Assist with the induction of new staff and students, acting as a mentor. Act as a role model giving guidance and support to junior staff and students.

 Participate in problem solving that is related to your work and organisation. To ensure that patients and carers are aware of their current and ongoing health needs.

To participate in and promote clinical supervision.

Working for our organisation

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/

Detailed job description and main responsibilities

To accurately and promptly carry out the instructions of the Registered Nurse (RN) / Registered Nursing Associate (RNA) who is professionally accountable for the delivery of care.

To carry out duties as specified within the trust’s Approved Core Task List (page 5) for Clinical Support Worker (working within assessed competence).

To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.

To support patient’s emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities.

To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.

To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.

To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities. 

To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.

Provide and deliver a high standard of individualised personal nursing care. 

To keep the clinical area clean and tidy maintaining a safe environment. 

To adhere to trust infection control procedures.

To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a registered staff. 

To chaperone/escort patients to other clinical departments and / or NHS Units under the direction of a registered staff.

To support relatives under the guidance of a registered staff.

To assist with the discharge process for patients directed by a registered staff and or member of Multidisciplinary Team (MDT).

Person specification

Qualifications

Essential criteria
  • Education to GCSE level Grade 5 in English and Mathematics or equivalent
  • Care Certificate and or equivalent health care experience
Desirable criteria
  • City and Guilds NVQ Level 3 in care/health and social care

Experience

Essential criteria
  • Some previous experience in a nursing/care assistant role

Skills, Abilities and Knowledge

Essential criteria
  • Good organisational skills
  • Basic IT and computer skills
  • Good interpersonal and communication skills
  • Good numeracy and literacy skills

Communication

Essential criteria
  • Clear oral communication
  • Basic computer skills

Personal and People Development

Essential criteria
  • Polite/courteous
  • Caring personality
  • Sensitive and tolerant
  • Resilient

Personal Attributes/Behaviours (linked to the Behaviour Framework)

Essential criteria
  • Good interpersonal skills
  • Responds positively to change
  • Flexible
  • Ability to work as part of a multi-disciplinary team
  • Social skills

Other

Essential criteria
  • Able to make own travelling arrangements
  • Ability to work 12.5 hour shift day/night pattern
  • May be required to work in other community hospitals within our Trust in order to meet the needs of the service

Employer certification / accreditation badges

Carers Friendly Tick award EmployersSunflower Hidden DisabilitiesApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Stephany Barrett
Job title
Ward Manager
Email address
[email protected]
Telephone number
01603 272637
Additional information

Joby Joseph 

[email protected]

If you have problems applying, contact

Address
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
Telephone
01603697444
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