Job summary
- Main area
- Corporate
- Grade
- NHS AfC: Band 4
- Contract
- 18 months (Fixed term contract/ secondment opportunity for 18 months)
- Hours
- Full time
- Flexible working
- Job ref
- 234-24-C2770
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital/ Rouen Road
- Town
- Norwich
- Salary
- £26,530 - £29,114 per annum, pro rata
- Salary period
- Yearly
- Closing
- 19/06/2025 23:59
- Interview date
- 03/07/2025
Employer heading
Private Patient Service Administrator
NHS AfC: Band 4
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
Fixed term contract/ secondment opportunity for 18 month
The NNUH Private Patients Service is seeking to recruit an experienced and innovative administrator within the Private Patients Team. As a Private Patient Administrator you will join a small and friendly team working closely with our clinical staff ensuring we offer a high standard of customer service at all times. This role is for an individual interested in working alongside a supportive team that values hard work and invests in its people. The role will require a level of independent working in relation to our outpatient and Inpatient bookings process, where you will be required to work within a busy, face-paced environment.
Our aim is to ensure every patient receives high quality, safe and responsive care irrespective of their age, social status and/or the time of day, day of the week that they access our services. This is a truly exciting time of change to support us in the delivery of world class care for our patients.
Our Private Patients service enables people to choose private treatment with all the facilities and expertise that come with a 21st-century NHS university hospital. All the income we get from the care of private patients is reinvested in services for all our patients.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported."
Main duties of the job
As postholder, you will work with patients, consultants, referrers and external providers such as insurance companies as well as staff members across all other departments within the wider Trust to provide them with world class care customer service. An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.
Provide a high standard of administrative support across outpatients, inpatients and radiology/diagnostics to ensure all relevant bookings’ processes and pathways are upheld, delivering high quality service to all of service users at all times
Consistently liaise with Finance team to accurately quote self-pay private care episodes and to ensure that private medical insurance cover is authorised for insured patients
Use prioritisation and negotiation skills proactively manage requests to ensure that urgent and inpatient requests are actioned within the necessary
Whenever needed, the post holder will liaise with private medical insurance companies and communicate clinical details regarding patients to facilitate and secure financial cover and funding for the care episode.
Manage shared inboxes, handling all queries, bookings and ad-hoc requests; ensuring requests are dealt with in a timely efficient manner and communication to stakeholders is clear
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- Provide a high standard of administrative support across outpatients, inpatients and radiology/diagnostics to ensure all relevant bookings’ processes and pathways are upheld, delivering high quality service to all of service users at all times
- Consistently liaise with Finance team to accurately quote self-pay private care episodes and to ensure that private medical insurance cover is authorised for insured patients
Use prioritisation and negotiation skills proactively manage requests to ensure that urgent and inpatient requests are actioned within the necessary - Whenever needed, the post holder will liaise with private medical insurance companies and communicate clinical details regarding patients to facilitate and secure financial cover and funding for the care episode.
- Manage shared inboxes, handling all queries, bookings and ad-hoc requests; ensuring requests are dealt with in a timely efficient manner and communication to stakeholders is clear
- Answer telephone calls/emails and deal with enquiries in a helpful and courteous manner, use initiative and discretion or direct the call to the appropriate staff member
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person specification
Qualifications
Essential criteria
- Foundation degree or Level 4 Administration and or relevant experience
- Excellent IT Skills (Microsoft word/excel/Outlook)
- Significant experience in the use of Database Systems
Experience
Desirable criteria
- Experience of working in a private healthcare setting
Skills
Essential criteria
- Excellent standard of documentation and record keeping
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Alice Catling
- Job title
- Service Manager
- Email address
- [email protected]
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