Job summary
- Main area
- Delivery Suite
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Term time hours
- Job ref
- 234-25-D0740
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk & Norwich University Hospital
- Town
- Norwich
- Salary
- £24,465 per annum, pro rata
- Salary period
- Yearly
- Closing
- 18/09/2025 23:59
- Interview date
- 29/09/2025
Employer heading
Ward Clerk - Delivery Suite
NHS AfC: Band 2
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
We are looking to recruit to our Delivery Suite team at the Norfolk & Norwich University Hospital. This is a role which will require some flexibility with a working pattern to ensure the service is covered 24 hours 7 days week. The successful candidate will be required to cover other reception areas within Maternity and Paediatric areas should we require cover due to sickness or annual leave. The successful candidate will be part of a large friendly team.
Main duties of the job
The post holder will provide a high quality reception and support service within an inpatient setting. The successful candidate will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust. In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a requirement of this post. If you are highly organised, methodical in your approach, enjoy patient contact and working within a team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients. PAS knowledge preferred but not essential.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- To provide clerical support and assist the Ward Manager or her Deputy on the admission/transfer and discharge of patients.
- To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
- To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
- To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
- Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.
- To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff. To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is received by theGPs within 24 hours.
- To arrange where appropriate follow-up outpatient appointments.
- Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.
- To provide Bed Management with an accurate bed state on an agreed timely basis.
- To manage all incoming, non-medical telephone calls as appropriate and deal with them either by delegating or referring calls to other staff or returning calls as necessary. To ensure confidentiality maintained at all times.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person specification
Qualifications
Essential criteria
- Good general standard of literacy and numeracy.
Experience
Essential criteria
- Previous clerical work including data input.
Desirable criteria
- Experience in NHS or customer service organisation.
Skills
Essential criteria
- IT Skills – accurate data input.
- To undertake PAS training.
Attitude & Aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gemma Wallace
- Job title
- Admin Manager
- Email address
- [email protected]
- Additional information
01603 286286 x 7715
List jobs with Norfolk and Norwich University Hospitals NHS Foundation Trust in Administrative Services or all sectors