Job summary
- Main area
- Digital Health
- Grade
- NHS AfC: Band 5
- Contract
- 6 months (Fixed Term/ Secondment opportunity until 31st Dec 2025)
- Hours
- Full time
- Part time
- Flexible working
- Compressed hours
- Job ref
- 234-25-EPR-00-PSO
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk County Hall
- Town
- Norwich
- Salary
- £29,970 - £36,483 Per annum (Pro rate)
- Salary period
- Yearly
- Closing
- 30/05/2025 23:59
- Interview date
- 12/06/2025
Employer heading

EPR Programme Support Officer (PSO)
NHS AfC: Band 5
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
We have embarked on a programme to implement a single Electronic Patient Record (EPR) system as part of the NHS digital health ongoing initiative across the Norfolk and Waveney Acute Hospital Collaborative (NWAHC). The collaborative is made up of three acute hospitals in Norfolk and Waveney;
- James Paget University Hospitals NHS Foundation Trust (JPUH)
- Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)
- The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)
This is a unique opportunity to contribute your skills and expertise to create a meaningful impact on the health and well-being of individuals throughout Norfolk and Waveney. The Norfolk and Waveney Acute Hospitals Collaborative are committed to advancing our digital capabilities in alignment with our long-term strategic goals, ensuring a high standard of patient care and safety for our diverse communities.
The acute hospitals in Norfolk are a vital part of the health and social care system. Our digital mission is an essential part of our transformation into a post-modern healthcare system.
Main duties of the job
There are three Programme Support Officer roles being recruited to at 37.5 per week (full time).
- Design, Build & Test workstream, also supporting Clinical & Operational Design Authority workstream
- Technical workstream
- Transformation & Adoption workstream
As part of the day-to-day management of the Norfolk & Waveney Acute Hospital Collaborative’s Electronic Patient Record (EPR) Programme of work, we are seeking innovative, self-motivated individuals to work collaboratively within the role of Programme Support Officer (PSO). The role is responsible for ensuring that specific Programme Workstream delivery is effectively progressed, tracked, monitored and reported through agreed governance processes. This will include reporting and tracking milestones for your Programme Workstream ongoing within the Programme, ensuring updates are received from all owners, and chasing if required.
This role is responsible for ensuring correct reporting of risks and issues, decisions and actions, and effective escalation processes across the portfolio, ensuring accuracy and correctness, and challenging where appropriate. The role takes responsibility to ensure the effective creation, monitoring and continuous improvement of Portfolio processes, procedures, and tools. The role has responsibility for ensuring Quality Assurance on Portfolio documentation.
Please refer to the Job Description, and Essential and Desirable Criteria documents for full details.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- Opportunity to work on a wide range of innovative projects, improving patient experience and outcomes.
- Flexibility for hybrid working - a collaborative office space at Norfolk County Hall, and from home.
- Work with a multi-disciplinary team of experienced IG Managers, Clinicians, Technicians, Digital Nurses, Data Scientists and Cyber Leads.
Person specification
Qualifications
Essential criteria
- Educated to Degree level or demonstrable equivalent experience gained.
- RSA Stage III Typing or equivalent level experience
Experience
Essential criteria
- Experience of working across organisational and professional boundaries to achieve common goals
- Experience of creating, producing and maintaining workbooks and presentation slides
- Proven successful planning and organising experience
- Experience of facilitating senior management and/or confidential meetings
Desirable criteria
- Programme and or / Project Management experience including the development of project management frameworks, monitoring and review processes
Skills
Essential criteria
- Ability to write and present accurate and concise reports to various groups at all levels
- Ability to build relationships and communicate effectively with various stakeholders
- Expertise in information management software e.g. database, spreadsheet and project management tools, including advanced Microsoft skills
Attitude, Aptitude
Essential criteria
- Good communicator with well-developed written, verbal and presentation skills.
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
- Effective role model, demonstrating the Collaborative’s values of; • QEHKL’s Living our values • NNUH’s PRIDE values • JPUH’s Proud of the Paget
Documents to download
Further details / informal visits contact
- Name
- Shakira Nahaboo
- Job title
- EPR PMO Manager
- Email address
- [email protected]
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