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Job summary

Main area
Digital Health
Grade
NHS AfC: Band 5
Contract
6 months (Fixed Term/ Secondment opportunity until 31st March 2026)
Hours
  • Full time
  • Home or remote working
  • Compressed hours
37.5 hours per week
Job ref
234-25-EPR-00-SCA-B5
Employer
Norfolk and Norwich University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Norfolk & Norwich University Hospital
Town
Norwich
Salary
£31,049 - £37,796 Per annum (Pro rate)
Salary period
Yearly
Closing
03/10/2025 23:59
Interview date
15/10/2025

Employer heading

Norfolk and Norwich University Hospitals NHS Foundation Trust logo

EPR Senior Change Agent

NHS AfC: Band 5

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team. 

NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused

We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect

We act with care, compassion and kindness and value others’ diverse needs.

Integrity

We take an honest, open and ethical approach to everything we do.

Dedication

We work as one team and support each other to maintain the highest professional standards.

Excellence

We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here? So do we.


We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be.  We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.


At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.

Job overview

We have embarked on a programme to implement a single Electronic Patient Record (EPR) as part of the NHS digital health ongoing initiative across the Norfolk and Waveney Acute Hospital Collaborative (NWAHC). The collaborative is made up of three acute hospitals in Norfolk and Waveney;

·        James Paget University Hospitals NHS Foundation Trust (JPUH)

·        Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)

·        The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)

 This is a unique opportunity to contribute your skills and expertise to create a meaningful impact on the health and well-being of individuals throughout Norfolk and Waveney. We are dedicated to advancing our digital capabilities in alignment with our long-term strategic goals, ensuring a high standard of patient care and safety for our diverse communities.

 The acute hospitals in Norfolk are a vital part of the health and social care system. Our digital mission is an essential part of our transformation into a post-modern healthcare system.

Main duties of the job

We are excited to invite passionate change professionals to join our dynamic Digital Health Team at Norfolk & Norwich University Hospital. This opportunity is available on a Secondment or Fixed Term Contract until March 2026.

As a Senior Change Agent you will be supporting and facilitating Change Management, and Transformation activities at the NNUH.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.

In collaboration with colleagues at James Paget University Hospitals, Norfolk and Norwich University Hospital, and Queen Elizabeth Hospital, you will play a crucial role in developing and implementing the Electronic Patient Record (EPR) solution.

Working for our organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Detailed job description and main responsibilities

  1. Opportunity to work on a wide range of innovative projects, which improve patient experience and outcomes.
  2. Flexibility to work within a collaborative office space at Norfolk County Hall, Rouen Road, at the main hospital and from home.
  3. Work with a multi-disciplinary team of experienced Project Managers, Clinicians, Technicians, Clinical Change Leads and Change Agents. 

Person specification

Qualifications

Essential criteria
  • Good standard of general education (minimum degree level or equivalent experience).
Desirable criteria
  • Change Management qualification or equivalent.

Experience

Desirable criteria
  • Significant experience of managing and supervising groups of staff.

Skills

Essential criteria
  • Excellent organisational and time management skills
  • Ability to analyse complex data and problem solve
  • Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks

Attitude, Aptitude

Essential criteria
  • Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
  • Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
  • Ability to lead, motivate and encourage others in a team and handle staff issues with a firm but tactful approach

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesStonewall Health ChampionsMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerNHS Pastoral CareStep into healthArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Homewood
Job title
Digital Matron
Email address
[email protected]
Telephone number
01603 641481
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