Job summary
- Main area
- Emergency Services
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 234-24-S3348-A
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £24,625 - £25,674 per annum (pro rata)
- Salary period
- Yearly
- Closing
- 26/05/2025 23:59
- Interview date
- 06/06/2025
Employer heading

Senior Health Care Assistant (Mental Health) - ED
NHS AfC: Band 3
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
The Emergency Department at NNUH is seeking to recruit highly dedicated and passionate individuals to join our team as Health Care Assistants for Mental Health. The NNUH hosts the busiest Emergency Department in the East of England seeing over 120,000 patients every year.
This role is key in continuing our #JourneytoOutstanding and ensuring that patients are at the heart of everything we do. We’re looking for an individual with excellent communication skills who is capable of providing the highest possible standard of patient care.
You’ll work within a varied Multi-disciplinary Team, playing a vital part in ensuring a safe, timely and effective patient experience.
Main duties of the job
Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.
Supporting staff in deescalating distressing situations
Providing support and ensuring patient safety, especially for those at risk of self harm or aggression.
Maintaining clear documentation and communicating observations to the Nursing Team
Opportunity to work with a diverse multidisciplinary team.
Opportunities to develop with support from peers , ED Education Team and Mental Health Liaison Team.
Bespoke Induction Package, working in different areas as part of orientation to understand how the department works.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care.
- To carry out duties as specified in within the Trust’s Approved Core Task List for Health Care Assistants qualified to NVQ Level 3 in Care/Health and Social Care.
- To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s physical health or mental health condition
- To report all care that has been given to patients within the team to a Registered Nurse.
- To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times.
Person specification
Qualifications
Essential criteria
- City and Guilds NVQ Level 3 in Care/Health and Social Care OR equivalent experience
Desirable criteria
- Completion of a relevant Health Care Assistant training programme if applicable
Experience
Essential criteria
- Some previous experience in mental health specific care role / working with people with complex mental health needs
Skills
Essential criteria
- Good organisational skills
- Good interpersonal and communication skills
Good interpersonal and communication skills
Essential criteria
- Good interpersonal and communication skills
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Carina Youngman
- Job title
- ED Matron PA
- Email address
- [email protected]
- Telephone number
- 01603 287317
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