Job summary
- Main area
- Gynaecology Outpatients
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 234-24-W2144
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £24,169 per annum, pro rata
- Salary period
- Yearly
- Closing
- 11/07/2025 23:59
- Interview date
- 28/07/2025
Employer heading
Receptionist - Gynaecology Outpatients
NHS AfC: Band 2
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
The Gynaecology department has an exciting opportunity to join our diverse and friendly admin and clerical team as a receptionist within our outpatient department. We are looking for an enthusiastic, welcoming candidate who can communicate well with patients, their relatives and a wide range of mutli-professional staff, internal and external to the trust. We require a friendly and organised member of staff to join our already established team providing excellence and demonstrating PRIDE values
This is a 30hour contract which will require some flexibility in a working pattern to ensure the service is covered between 8am and 6pm Monday to Friday.
Main duties of the job
As post holder you will:
- Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
- Deal efficiently and effectively with direct and indirect patient contact.
- Be able to work well autonomously and as part of a team.
- Have the ability to manage multiple conflicting demands and prioritise tasks.
- Demonstrate and maintain knowledge of Trust and National policies.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department
- To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required
- To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff
- To ensure appointment lists are maintained and prepared in readiness for clinical work
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department
- To maintain a record of the transfer of notes to and from the department
- To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate
- To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, x-rays and referrals are available for every patient attending an
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person specification
Qualifications
Essential criteria
- Good general standard of literacy and numeracy
Experience
Essential criteria
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Skills
Essential criteria
- Good communication and interpersonal skills
Desirable criteria
- Customer care skills
Attitude, aptitude
Essential criteria
- Flexible - able to multi-task and prioritise
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Preference for working in and supporting a multi-disciplinary team
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sammi Carroll
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01603 641201
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