Job summary
- Main area
- Neurosciences
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 234-25-G1798
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk & Norwich University Hospital
- Town
- Norwich
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 13/04/2026 23:59
Employer heading
18 Week Pathway Coordinator - Neurosciences
NHS AfC: Band 3
The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with state-of-the-art facilities for modern patient care: 1100 beds in the PFI and 100 in Cromer Community Hospital.
The NNUH is part of Norfolk and Waveney University Hospitals Group which includes the James Paget Hospital, in Great Yarmouth and the Queen Elizabeth Hospital in King Lynn.
We carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.
Our staff of c10,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals. We run more than 60 specialist services as a tertiary centre, including more than a dozen specialist cancer and radiotherapy treatments, and we are one of the biggest cancer centres in the country.
We provide complex spinal surgery services, specialist Neonatal Intensive Care, neurosciences services and specialist cardiac services. Our Trust runs specialist dermatology, rheumatology, endocrinology, adult congenital heart disease services, treatment of complex liver and pancreatic diseases in adults, cystic fibrosis services and intestinal failure services. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre. NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs.
At NNUH it is our privilege to provide healthcare, and our vision is to ‘provide the best care for every patient’. If this inspires you and you share our values, we really want you to join our team.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with disabilities and long term conditions and people within the LGBT+ community.
Job overview
This is an exciting opportunity to work within the Neurology department, playing a key role in tracking and supporting patients throughout their 18-week referral to treatment (RTT) pathway. You will be responsible for ensuring patients progress efficiently through each stage of their journey, identifying and addressing any delays or potential breaches in a timely manner.
Working closely with the management team, administrative staff, and clinicians, you will ensure accurate and up-to-date patient pathway recording using PAS and RTT coding. A strong focus on data quality will be essential, as you will be expected to maintain high standards of accuracy and consistency across all records.
In addition, you will contribute to the preparation of reports and presentations for Patient Tracking List (PTL) meetings. This will involve analysing PTL and data quality (DQ) metrics, interpreting trends, and presenting clear, actionable insights to support service improvement and performance management.
The role requires excellent organisational skills, attention to detail, and the ability to work collaboratively within a multidisciplinary team, as well as the confidence to communicate effectively with both clinical and non-clinical colleagues.
Main duties of the job
At NNUH, we understand the unique challenges involved in stroke care. We are committed to delivering innovative, evidence-based treatments while providing compassionate care to our patients and their families. Our multidisciplinary team works closely together to ensure each patient receives the highest standard of care in both acute and rehabilitation settings.
We are seeking an enthusiastic and experienced individual to join our team. You will support the Divisional teams and Information Services in providing complete, accurate, timely and appropriate data and information for 18 week mandatory returns within national and local timescales.
Assist in producing and developing reports from RTT data for use in the management and achievement of the 18 week target. Assist in improving the quality of data associated with RTT by developing expert knowledge of RTT rules and providing training and support to operational teams as required, by ensuring that best practice is applied consistently and that common errors are identified and addressed.
You will also support secretarial, outpatient and waiting list staff in data entry and validation and to ensure that all validation is complete within required timescales, undertaking validation work directly as required to achieve this.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- To develop a thorough understanding of national and local rules relating to RTT and to act as an expert on RTT
- To use this expert knowledge to train and support other members of staff, including but not limited to medical secretaries, ward clerks, clinic clerks and waiting list officers.
- To assist in validating the achieved admitted and non-admitted data on a weekly basis as required to ensure the accuracy of the RTT outcome codes and data completeness for the 18 week mandatory returns.
- To assist operational teams in ensuring that all patients added to the admitted waiting list have their RTT status validated within one week of addition to the list, including directly validating records to ensure that this deadline is met when required
- To ensure recorded clock starts/stops are valid and in compliance with 18 week clock rules
- To undertake systematic review the RTT pathways of all patients on the PTL exceeding 18 weeks.
- To assist in the validation of tertiary patients in ensuring 18 week pathways are not exceeded and pathways are completed.
- Demonstrate knowledge of the cancer pathway and implement it when required.
- To assist in RTT data collation and analysis using PAS, Excel, Patient Records, WEBICE or other relevant tools, using corporate and/or departmental data as required
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person specification
Qualifications
Essential criteria
- Good standard of literacy and numeracy (GCSE or equivalent, at grade C or above in Mathematics and English)
Experience
Essential criteria
- Significant Administrative experience within the NHS
- Demonstrable experience of data collection, validation, analysis and reporting
Desirable criteria
- Previous experience of working within 18 Weeks environment
Skills
Essential criteria
- Excellent communicator
- Advanced skills in windows based systems and an ability to use all Microsoft Office applications
- Able to demonstrate first rate attention to detail and high levels of accuracy at work
- Ability to collate and interpret numerical and textual information and an understanding of data queries
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jennie Barrett
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01603 641024
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