Job summary
- Main area
- Research and Development
- Grade
- NHS AfC: Band 6
- Contract
- 5 years (Fixed term contract until September 2030)
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 234-25-TA25007
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- NNUH Rouen Road or Cambridge and Surrounding areas
- Town
- Norwich
- Salary
- £38,682 - £46,580 per annum, pro rata
- Salary period
- Yearly
- Closing
- 16/09/2025 23:59
Employer heading
NIHR RRDN Study Support Service Facilitator
NHS AfC: Band 6
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
The NIHR RRDN Study Support Service Facilitator's efforts are instrumental in underpinning the success of the service, providing essential support and enabling smooth operation of the team.
Central to the role is the delivery of a range of services to support the delivery of research following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, you will maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.
The RDN mission is to enable the health and care system to attract, optimise and deliver research across England. We do this as part of the NIHR's overall mission to improve the health and wealth of the nation through research.
We know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community
Interview dates - Tuesday 30/9 & Wednesday 1/10
Main duties of the job
You would be joining our successful team of study support facilitators who help study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies.
Good communication skills are needed to liaise with the multi-disciplinary staff at all levels across our region.
Facilitators are involved in all stages of a studies’ life cycle from study start up until closure. You will support the oversight of studies, commercial and non commercial, in the specialties you are responsible for.
You will proactively identify potential issues and opportunities, working as an active partner to resolve and action follow- up activity.
In addition, you will support business development activities, including: sourcing/signposting to relevant clinical expertise and knowledge to support optimal research delivery.
Having experience of working in a health and care research environment is beneficial to the role. No two days are the same, and you will be required to prioritise your own workload to meet the demands of the Study Support Service.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives
- Understand and interpret complex information, data and situations to make decisions and recommendations on plans. This may include communicating and presenting to a variety of audiences
- Support the implementation of Information Governance best practice within the Study Support Service
- Ensure data integrity within relevant RDN systems, identifying potential concerns and patterns, and advising RDN customers and partners in resolving issues
- Undertake the processes required to continually ensure high quality and integrity of data within the portfolio management systems
- Support the use of digital innovations including data visualisation tools/dashboards to inform study and process decision making
- Undertake the activities that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies (and enable them to request support from the RDN as required)
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Person specification
Qualifications
Essential criteria
- Postgraduate Diploma or specialist training relevant to the role
Experience
Essential criteria
- Understanding of research, the NHS and wider health and care system including associated responsibilities to the public and patients
- Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR)
- Experience of providing high quality customer centric services
Skills
Essential criteria
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
Attitude, aptitude
Essential criteria
- Constantly strives for improvement
- Works in accordance with the values of the RDN and the employing NHS Trust
- Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sara Thompson
- Job title
- Study Support Service Manager
- Email address
- [email protected]
- Telephone number
- 07926065329
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