Job summary
- Main area
- Respiratory Medicine
- Grade
- Apprenticeships: Apprenticeship
- Contract
- Apprenticeship: 14 months
- Hours
- Full time
- Flexible working
- Job ref
- 234-25-G0784
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £14,722 per annum, pro rata
- Salary period
- Yearly
- Closing
- 02/11/2025 23:59
- Interview date
- 20/11/2025
Employer heading
Apprentice Receptionist - Respiratory
Apprenticeships: Apprenticeship
Job overview
**14 Fixed Term Contract - Apprenticeship **
The Respiratory Medicine directorate has an exciting opportunity to join the diverse and friendly admin team as an Apprentice Receptionist.
The forward-thinking and developing department incorporates new and exciting areas of interest including lung cancer, sleep, interstitial lung disease, emphysema, cystic fibrosis, oxygen, COPD, tuberculosis; as well as a vibrant outpatient department, respiratory investigation unit, lung function lab and a large inpatient footprint, all innovated collaboratively between the clinical, nursing and administrative teams. We are looking for someone who is enthusiastic, pro-active and organised to join our vibrant and supportive team.
Main duties of the job
You will provide assistance within the Reception team. Greeting patients, checking them in for their appointments, helping to prep clinics. Also updating PAS accordingly.
We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.
You will be enrolled with a local education provider and will be required to complete your Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
Eligibility Criteria
All applicants must be:
- Aged 16+
- Resident in the UK/EEA for the last three consecutive years
- Must not have a qualification in a similar subject at the same level or above
- Must not be in any form of formal government-funded education
- upon the start of their apprenticeship
Qualifications and Skills Required:
- Good general standard of education
- 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
- Good standard of literacy and numeracy
- Good communication and interpersonal skills
- Good IT skills
The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role
Person specification
Qualifications
Essential criteria
- 4 GCSEs at D/3 or above or equivalent (ideally to include Maths and English)
- Willing to undertake the L2 Customer Service Practitioner Apprenticeship Standard within the 14-month Apprenticeship contract.
Skills
Essential criteria
- Good communication and interpersonal skills
- IT skills – accurate data input
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Billie Steward
- Job title
- Admin Lead
- Email address
- [email protected]
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