Job summary
- Main area
- Place Based Medicine
- Grade
- Band 3
- Contract
- 6 months (6 months fixed term contract to cover maternity leave)
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 264-7859760-MED
- Employer
- Kettering General Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospitals of Northamptonshire
- Town
- Kettering
- Salary
- £25,760 - £27,476 per annum pro rata
- Salary period
- Yearly
- Closing
- 15/04/2026 23:59
Employer heading
Support Secretary - Planned Medicine
Band 3
Job overview
The opportunity has arisen for a Band 3 Support Secretary/Audio Typist within the Planned Medicine within a very dynamic team.
This Role will require excellent organisational, communication and interpersonal skills.
Audio typing skills and a working knowledge of Microsoft Word and Excel are essential.
An understanding of medical terminology is desirable and previous experience of Medway is advantageous although not essential as training will be provided together with training on the Digital Dictation system.
Main duties of the job
- Undertake clinic typing as and when instructed by the team co-ordinator or relevant Medical Secretary.
- Ensure all typing is completed in line with the Medical Secretariat benchmarks and in the interests of patient care.
- Undertake other clerical duties as delegated by the team co-ordinator/Medical Secretary as and when required.
- Support the Medical Secretary in handling patient, GP and other general enquiries as instructed.
- Ensure all patient notes and reports are organised to enable prompt return to the filing section.
- Assist in meeting administrative targets for the Clinical Administrative Team and the Trust as a whole.
Working for our organisation
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
Detailed job description and main responsibilities
- Undertake clinic typing as and when instructed by the team co-ordinator or relevant Medical Secretary.
- Ensure all typing is completed in line with the Medical Secretariat benchmarks and in the interests of patient care.
- Undertake other clerical duties as delegated by the team co-ordinator/Medical Secretary as and when required.
- Support the Medical Secretary in handling patient, GP and other general enquiries as instructed.
- Ensure all patient notes and reports are organised to enable prompt return to the filing section.
- Assist in meeting administrative targets for the Clinical Administrative Team and the Trust as a whole.
- Ensure maximum data accuracy of patient data at all times.
- Adhere to security and data protection policies of the Trust in respect of access and use of patient data, equipment security etc.
- Maintain confidentiality at all times.
- Use computer, office equipment and telephones to undertake the duties of the post, including the use of Medway for identification of patients, in-patients, out-patients and waiting list data and tracking in and out of letters and hospital case notes.
- Support patients, GPs and consultants departments etc., by handling clerical duties as allocated by the Medical Secretary/Service Manager by providing effective and efficient service in a polite, positive and courteous manner (and in the absence of the Medical Secretary).
- Assist or participate in the training of staff, including temporary staff.
- Deputise/cover for the Medical Secretary during periods of sickness and annual leave subject to service requirements.
- Undergo an appraisal with your line manager annually which will enable you to develop an appropriate training and development plan to suit both your personal and professional needs
- Ensure that all mandatory training, i.e. Fire lectures and refresher days are updated as required and in line with Health and Safety policies
- Participate in relevant events as required.
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Person specification
Educations, Training and Qualifications
Essential criteria
- Educated to GSCE level or equivalent level of education, training or experience.
- NVQ Level 3 in administration or equivalent experience
- Audio typing
- RSA II or equivalent
- IT skills – Microsoft word and office
Desirable criteria
- RSA II or equivalent
Knowledge and Experience
Essential criteria
- Use of various computer software
- Audio typing
- Experience of office/admin systems
Desirable criteria
- Use of medical terminology
- NHS experience
Skills
Essential criteria
- Good written and verbal communication skills
- Organised
Key Competencies/Personal Qualities and Attributes
Essential criteria
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Good interpersonal skills & telephone manner.
- Accurate message taking.
- Knowledge of IT programs – Word, email, Excel.
- Able to use own initiative.
- Team player.
- Mental Effort: Concentration for audio typing Ability to deal with frequent interruptions, including distractions when offices are shared
- Physical Effort: Required to use VDU
Desirable criteria
- Willingness to undertake training.
- Punctual/Good timekeeper.
- Compatible with existing staff
- Flexible/adaptable
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elaine Noonan
- Job title
- Assistant Directorate Manager
- Email address
- [email protected]
- Telephone number
- 07980778021
- Additional information
Elaine Noonan
07980 778021
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