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Job summary

Main area
Programme Management
Grade
8c
Contract
Secondment: 18 months
Hours
  • Full time
  • Flexible working
  • Home or remote working
37.5 hours per week
Job ref
335-A-1967
Employer
East Midlands Ambulance Service NHS Trust
Employer type
NHS
Site
Trust Headquarters
Town
Nottingham
Salary
£76,965 - £88,682 per annum
Salary period
Yearly
Closing
22/03/2026 23:59

Employer heading

East Midlands Ambulance Service NHS Trust logo

Hub & Spoke Delivery Programme Manager

8c

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).


 

Job overview

The Hub & Spoke Programme Delivery Manager plays a pivotal leadership role at the heart of EMAS’s transformation agenda. This is an exciting opportunity to shape the future of the ambulance estate and operational model across the East Midlands, driving forward one of the most strategically significant programmes in the Trust’s history.

As EMAS embarks on a 10-year modernisation journey—moving towards a network of high‑quality ambulance hubs, improved retained estates, digitally enabled workspaces and sustainable, Net Zero‑ready infrastructure—this role provides expert programme direction, innovation, and assurance.

You will lead a complex, multi‑disciplinary programme that directly influences operational efficiency, staff wellbeing, environmental performance, and ultimately the quality of care delivered to patients.

Working closely with senior leaders, operational teams, estates specialists and system partners, you will translate strategic commitments into tangible, evidenced-backed improvements. You will be the Trust’s expert on Hub & Spoke development, Make Ready implementation and associated business case delivery—ensuring EMAS’ estate is fit for the future and aligned with national policy, the 10-Year NHS Plan, and the Trust’s vision for outstanding community‑based care.

This role is ideal for a highly skilled programme leader who thrives on system-wide collaboration, complex problem-solving, and delivering visible, meaningful change.

Main duties of the job

The Hub & Spoke Programme Delivery Manager leads one of EMAS’s most significant strategic transformation programmes, guiding the development of modern hubs and improved estates that will strengthen operational efficiency, staff wellbeing, and patient care.

The role brings together programme leadership, strategic planning, and expert guidance—translating the Strategic Estates Plan into real, measurable improvements across the organisation. You will coordinate multi‑disciplinary teams, shape business cases, manage risks and resources, and ensure projects progress smoothly and on time.

A key part of the role is fostering strong relationships and clear communication across EMAS and the wider urgent and emergency care system.

You will simplify complex information for different audiences, ensure staff voices influence decision‑making, and provide senior leaders with confident, evidence‑based advice. Through effective governance, budget oversight, and a focus on inclusive and sustainable change, you will help create an estate that supports high‑performing teams and a modern, patient‑centred service.

Working for our organisation

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:

  • Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
  • Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
  • Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
  • Uniform will be provided where this is a requirement of the role
  • Expert training and support from our dedicated in-house education team.
  • Membership of the NHS Pension Scheme.
  • Occupational Health support along with an employee assistance programme
  • Supporting wellbeing networks
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
  • Salary Sacrifice Schemes and cycle to work.
  • An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
  • A first-class employer, promoting equality, diversity and inclusion of our employees. We are a rainbow accredited organisation, and a veteran aware and disability confident employer.

Detailed job description and main responsibilities

1. Lead the Programme

  • Provide overall leadership for the Hub & Spoke Development Programme, ensuring delivery aligns with EMAS strategy and national direction.
  • Build strong relationships across EMAS and partners to secure support, collaboration, and shared ownership.

2. Drive Planning & Delivery

  • Develop and manage project plans, business cases and long-term strategies for hub development and estate improvement.
  • Oversee progress, risks, and milestones, ensuring projects stay on time, on budget, and deliver expected benefits.

3. Provide Expert Advice

  • Offer specialist guidance on operational design, make ready models, infrastructure needs, and evidence‑based change.
  • Analyse data and develop solutions that support improved performance, staff wellbeing, and sustainability.

4. Communicate & Engage

  • Communicate complex and sensitive information clearly to staff, leaders, and external partners.
  • Ensure staff and stakeholder voices shape programme decisions.

5. Ensure Governance & Reporting

  • Maintain high-quality documentation including risk logs, reports, and programme updates.
  • Provide regular leadership briefings to support informed decision-making.

6. Manage Resources & Budget

  • Oversee programme budgets and ensure efficient use of resources.
  • Secure investment and support business case development.

7. Support People & Culture

  • Enable change adoption through training, engagement, and visible leadership.
  • Promote a culture of continuous improvement, inclusion, and staff wellbeing.

Person specification

Qualifications

Essential criteria
  • Project and/or Programme Management Qualification

Experience

Essential criteria
  • 5 years experience in a senior role in development and delivery of operational system including make ready/vehicle preparation
Desirable criteria
  • Experience of procurement processes and application of frameworks

Knowledge

Essential criteria
  • Knowledge of data collection, IT database and spreadsheet software
  • Highly developed knowledge of programme procedures in both theory and experience

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerHappy to Talk Flexible WorkingDyslexia Award Logo

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Richard Lyne
Job title
Deputy Director - Service Transformation
Email address
[email protected]
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