Job summary
- Main area
- Finance
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 164-7901521-A
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- City Hospital
- Town
- Nottingham
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 26/04/2026 23:59
Employer heading
Transactional Services Officer
NHS AfC: Band 3
Job overview
This role follows a move to using NHS Shared Business Services (SBS). The Financial Transation team supports the Trust use of SBS, and these roles require dynamic individuals who will work as part of a small team who will act as the interface between NHS SBS and users of SBS system within the Trust.
We are seeking individuals who can bring energy and enthusiasm to the role, and form part of a learning culture. In return we offer great opportunities to become part of a caring organisation where passion and commitment forms part of our vision to provide high quality care to patients and services to our customers.
Working for us
Nottingham University Hospitals (NUH) is one of the biggest and busiest NHS Trusts in the country. With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We have a budget of over £1.7 Billion, 90 wards and 1,700 beds across three main sites: QMC, City Hospital and Ropewalk House. We deliver district general services to 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities. Our specialist services allow us to deliver care to 4.5m people from across the East Midlands and nationally for some specialist services.
Main duties of the job
These roles facilitate the processing of finance and procurement transactions through the NHS SBS system and service, acting as the key points of contact between the Trust and NHS SBS. They report to the Transactional Services Team Leader, as part of the Trust’s Financial Services function. The services involved include:
• Procure-to-pay services, including transactional procurement and payment for goods and services
• Order-to-cash services, including invoicing and receipts and collection of income
• Financial Systems Masterfile maintenance
• End user support and training
As part of the role training and support will be provided to help staff develop and maintain knowledge and understanding of the processes involved.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
The primary focus of these roles is to ensure transactions are processed effectively through the outsourced services.) and ensure that a high-quality service is provided to internal and external stakeholders. These include:
• Procure-to-pay services, including transactional procurement and payment for goods and services.
• Order-to-cash services, including invoicing and receipts and collection of income.
• Financial Systems Masterfile maintenance
• Transactional procurement, accounts payable and supplier management and administration
• Debt management
• End user support
This role will help ensure that a high-quality service is provided to internal and external stakeholders. That includes:
• Resolving issues where transactions cannot be processed by NHS SBS without further information or intervention, including but not limited to:
- Supplier invoices on hold or otherwise not able to be processed without intervention.
- Requisitions / purchase orders requiring intervention.
- Invoice requests
• Maintaining / managing standing data, including but not limited to setting up, end dating and maintaining records of:
- Staff with delegated authority to approve transactions.
- Users and user access rights – including initial creation, end dating users and modifying access.
- Supplier and customer records
- Chart of accounts codes, combinations, and hierarchies
• Supporting compliance with the Better Payments Practice Code, the Trust “No PO, No Pay” Policy, and other aspects of financial control and fraud management.
• Provide support and ongoing training to internal budget holders to ensure seamless processes between the Trust and NHS SBS
This list is not exhaustive, and the post-holder will be expected to undertake any relevant tasks as directed by the Assistant Director of Finance – Financial Services.
Person specification
Qualifications
Essential criteria
- NVQ Level 2 in relevant subjects and / or AAT foundation
Desirable criteria
- ECDL or equivalent
Technical and experience
Essential criteria
- Knowledge and experience of finance / procurement department procedures, e.g. inputting data into finance systems
- Experience of handling queries from staff, customers and suppliers where there may be issues about non-payment, incorrect or late payments or other sensitive issues.
- Able to prioritise and organise own work effectively
- Able to use initiative to decide relevant actions on routine issues and make recommendations to Manager / Stakeholders
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards
- Able to communicates NUH finance / procurement processes rules in a simplified form to non-finance people
Desirable criteria
- Experienced user of finance and / or procurement systems
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Abhi Augustin
- Job title
- Team Lead
- Email address
- [email protected]
- Additional information
Jess Barker [email protected]
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