Job overview

Are you looking to work according to a flexible shift pattern, including evenings, weekends and public holidays?  Do you thrive working in a busy role where no two shifts are alike? Are you a patient focused problem solver who works well under pressure?

The Out of Hours Service provides essential cover for GP Out of Hours, Minor Injuries and Minor illnesses across Oxford County supporting the Primary Care Services. We're seeking 2 Urgent Care Coordinators to join the team.

This role is a full time equivalent of 37.5 hours per week which will be worked across a rota period therefore the hours worked within a single week will vary.

The provided cover from the coordinators goes from 10:00 to 00:00 on week days and from 8:00 to 23:30 at the weekend and BH. Flexibility to cover all the variety of shifts within this time frame is required.  You will have  line management responsibility of a team of Driver/Receptionists and will contribute to the management and support of the wider OOH service.

This role will require you to travel between rural community bases across the county during unsociable hours. Part-time hours will be considered.

Main duties of the job

• You will be responsible for the efficient and accurate delivery of the Coordination and Navigation functions in the regions OOH service. You will have line management responsibility for Driver and Receptionists. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary.
• You will have regular meetings with the Unit Manager, operational team and work closely with clinical leads for allocated bases. 
• You will be responsible for patient flow monitoring and will escalate at the earliest opportunity any potential delays in patient treatment. 
• You will have a wide range of situations to utilise your line management,  customer care service experience, advanced IT, organisational, training, supervisory, problem-solving and people skills whilst playing a strong role in ensuring and managing workflow and service flow during the operation hours of OOHs and MIUs.
• You will support the Unit Manager and Operational Manager with opportunities for continuing management and leadership development and in-house training whilst working closely with Clinical Lead colleagues.

Applicants must have a full valid driving license and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible 

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team