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Job summary

Main area
Community Health Services
Grade
Band 3
Contract
Fixed term: 12 months (If Part Time, minimum of 22.5 hours per week)
Hours
  • Full time
  • Part time
37.5 hours per week (Unsocial Hours and Weekends + Bank Holidays)
Job ref
267-CH7274149
Employer
Oxford Health NHS Foundation Trust
Employer type
NHS
Site
Abingdon Community Hospital
Town
Abingdon
Salary
£24,625 - £25,674 per annum | pro rata
Salary period
Yearly
Closing
09/07/2025 23:59

Employer heading

Oxford Health NHS Foundation Trust logo

Receptionist / Driver(Urgent Care and GP Out of Hours)

Band 3

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.


 

Job overview

Are you a patient focused problem solver, have customer service and  IT skills?

Would you like a working pattern that includes evenings and weekends?

If so, this could be the role for you!  

The Urgent Care Service provides cover for GP Out of Hours and Minor Injuries a across Oxfordshire .  

This role is offered on a part time basis with a minimum of 22.5 hours per week up to full time 37.5 hours per week. Evenings/weekends/bank holidays work is required. 

Shifts will be across the 6 bases of the service (Abingdon, Bicester, Banbury, Oxford, Witney, Henley) taking into consideration distance.  Main shifts currently available are overnights in Banbury and Oxford (23:00-08:00) but several weekend and evening shifts are available around the county. 

The cover needed is between 18:15 and 08:00 every day and 18:15 on Friday to 08:00 on Monday (or day after BH) with shifts of 5 hours, extendable up to 13 hours. Overnight period starts at 23:00 and terminates at 8:00. There might be some extra offer for shifts during the day in the MIUs to cover for holidays and sickness of relevant receptionist and extra shifts available via NHSP. 

The role is dual, both reception and driving skills are required.

Day and evening shifts are both a receptionist and a driver, while during the night the successful candidate will be required to cover both roles (reception, administrative duties and driving the GP/Clinician in case of a Home Visit).

Main duties of the job

  • Undertake any general administrative and reception work in MIU, FAU and GP OOH as required.
  • Ensure that consulting rooms and reception areas are kept tidy and adequately equipped at the start and end of each shift, including shredding of all patients' notes
  • Liaise with the Duty Desk Administrator and the Patient Flow Coordinator to ensure a safe and efficient patient centred service
  • Answering the phone, including the HCP line and the EOL line and adding patients to the system when required 
  • Ensure medications and prescriptions are kept secure at all time and escalate concerns to the Urgent Care Coordinator

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible 

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Access to tailored individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, pro rata, rising to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (please note waiting lists may apply)
  • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

The First Contact and Primary Care Pathway is a countywide service including GP Out-of-Hours (OoHs), Minor Injuries Units (MIUs) and First Aid Units (FAUs). Our services are based in Abingdon, Banbury, Bicester, Henley, Oxford, and Witney.

You will be supported with Induction and training.  There will be opportunities for progression within the service.  You will be encouraged to be part of quality improvement and suggest options to enhance the service.

You will be joining the team at an exciting time as we shape the future of First Contact and Primary Care Services.

Please note this post requires working unsocial hours (evenings and/or nights), weekends and bank holidays. Use of own car might also be required as the service covers all Oxfordshire. If necessary, adjustments can be considered in line with the Equality Act 2010.

Enhanced hourly rates will be paid according to NHS rates and there is a possibility of extra shifts via the NHSP platform.

Person specification

Qualifications

Essential criteria
  • Customer service experience/qualification
  • Computer literate to advance level with good knowledge of Microsoft Office packages
  • Ability to create records and filing systems.
Desirable criteria
  • Rota systems knowledge

Experience

Essential criteria
  • Experience of interacting / communicating in a multi-agency setting
  • Experience in management assistance
Desirable criteria
  • Experience of rota management

Pesonal Qualities

Essential criteria
  • Excellent interpersonal skills
  • Ability to prioritise and manage own time
  • Able to work under pressure and respond effectively to urgent situations
Desirable criteria
  • Experience in call handling and call log

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthNHS 75th BirthdayDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Marina Pirina
Job title
Unit Manager
Email address
[email protected]
Telephone number
01865903189
Additional information

Informal visits or conversations are encouraged should you wish to find out more!

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.

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