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Job summary

Main area
NHS 111
Grade
Band 3
Contract
Permanent
Hours
Part time - 24 hours per week (12hr, 18hr & 24hrs per week rotas available)
Job ref
195-25-HANHPTCLA-R
Employer
South Central Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Northern House
Town
Bicester
Salary
£24,937 - £26,598 Pro rata, per annum.
Salary period
Yearly
Closing
10/08/2025 23:59

Employer heading

South Central Ambulance Service NHS Foundation Trust logo

NHS 111 Health Advisor Part Time - Bicester

Band 3

Job overview

Looking for more than just another job?

Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.

Ask yourself:

  • Can you support someone experiencing a mental health crisis?
  • Could you reassure a parent whose child has had a minor head injury?
  • Are you able to assist someone with a sore throat or toothache?
  • Could you respond calmly and effectively to someone having a stroke or heart attack?

At NHS 111, you’ll handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

Important information:

  • This is an office-based position at our Bicester location — remote or home working is not available.
  • This role is not eligible for visa sponsorship.
  • Fixed part-time rotas are available based on current service needs (see attached).
  • We’re currently welcoming new team members for our upcoming training courses in October and November.

Apply today to secure your spot and start your journey with us!

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see  Organisational Change Procedure and Redeployment.

Main duties of the job

You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

 

We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

Working for our organisation

Why work for SCAS?

 

*We offer a competitive hourly rate of £12.59 per hour. Candidates will also receive the following unsocial allowances*

 

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £16.99 per hour)

All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £21.27 per hour)

 This is on top of all the other fantastic benefits of working for the NHS.....

27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)

Enrolment into the NHS pension scheme

Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!

Part Time Hours and Full time Hours available (Rota Basis)

Free car parking

Employee assistance program

 

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see  Organisational Change Procedure and Redeployment

Detailed job description and main responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

  1. Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
  2. Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
  3. Interview – an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

 

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

 Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person specification

Qualifications

Essential criteria
  • Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
Desirable criteria
  • NHS Pathways Trained
  • NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential criteria
  • Experience in a customer/patient services environment, dealing with the members of the general public
  • Experience of using computerised systems
  • Experience of using a telephone as a regular means of communication in a work environment
Desirable criteria
  • Experience in a call centre environment
  • Geographical knowledge of the operational area
  • Experience of working rotating shifts
  • Previous experience of working in the voluntary or health sector
  • Previous experience of patient care
  • Knowledge of first aid and/or anatomy

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthCompassionate Employer - SilverArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
CCC Recruitment
Job title
CCC Recruitment
Email address
[email protected]
Telephone number
01869365000
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