Job summary
- Main area
- Administration
- Grade
- Band 5
- Contract
- Secondment: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 120-AC029-1025
- Employer
- Welsh Blood Service
- Employer type
- NHS
- Site
- Welsh Blood Service
- Town
- Pontyclun
- Salary
- £31,516 - £38,364 per annum
- Salary period
- Yearly
- Closing
- 23/10/2025 23:59
Employer heading
Service Support Manager
Band 5
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
As a division of Velindre University NHS Trust, the Welsh Blood Service (WBS) is an amazing place to work and develop your career. Our caring and motivated staff are designing, developing and delivering improvements, which will enable the WBS to strive towards its vision of working with our staff & the people of Wales to deliver an easy to use, safe and sustainable service for blood and stem cell donation.
As a trusted healthcare provider, we work tirelessly to maintain the highest standards of quality, safety and donor experience.
We are currently embarking an ambitious 5 year strategy called “WBS Futures” where we have set out our vision for blood and transplant services in Wales for the next 5 years. It sets out where we are now, where we want to be in 2028 and the steps we will take to get there.
You can read more about our strategy here: www.welsh-blood.org.uk/welsh-blood-service-strategy-2023-2028
WBS is a committed equal opportunities employer.
Take a look at what we do. Our dedicated career pages can be found at https://welsh-blood.org.uk/careers/
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Job overview
The Service Support Manager will line manage and support the administrative team to deliver a comprehensive, confidential and expert service to the clinical team under the leadership of the Medical Director.
The post holder will be responsible for the management, overall supervision, initiation and embedding of effective business processes.
Excellent communication skills are required with experience in managing internal and external relationships.
Main duties of the job
The post holder will be required to work proactively in a busy, challenging and complex environment in which to develop and establish effective working relationships with a wide range of internal and external stakeholders, supporting the implementation and delivery of high-quality services. The post holder will lead and develop a comprehensive secretarial and administration service to support the Clinical Services Department (CS) ensuring effective operations are maintained. The postholder is expected to manage their time effectively, meeting tight deadlines and working largely unsupervised to support service delivery within VUNHST. The post holder will provide efficient and effective administrative support for the senior staff within Clinical Services and, as and when required, to meet the exigencies of the service. The post holder will also provide flexible support to the Service and Development team, Blood Health Team, Component Development Laboratory and Research Development & Innovation (RD&I) team where workload and deadlines require it.
This post is fixed term/secondment for 12 months due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Working for our organisation
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://velindre.nhs.wales/
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Educated to degree standard or equivalent experience
- Evidence of CPD or further training related to business and office management
- Advanced keyboard or typing qualification (i.e. RSA Stage 3, OCR, etc)
Desirable criteria
- Project Management experience
- Shorthand qualification
Experience
Essential criteria
- Experience in supporting senior management
- Experience of working on own initiative without direct supervision
- Demonstrable experience of working as an Executive Assistant/Personal Assistant for a senior or executive-level manager
- Familiarity with record-keeping and audit processes
Desirable criteria
- Experience of working in a highly regulated industry e.g. health, engineering, law, financial services
- Knowledge of the NHS and how it functions
- Use of electronic quality management and/or document management systems
Skills
Essential criteria
- Evidence of proficiency in the management and maintenance of multiple systems (i.e. MS Office, Datix, Oracle, Q-Pulse, Teams, TRAC, Sharepoint)
- Ability to demonstrate a high level of initiative
- Excellent communication skills – verbal and written.
- Strong Organisational and time management skills
- Ability to deliver to deadlines
- Minute taking skills
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Dr Edwin Massey
- Job title
- Medical Director
- Email address
- [email protected]
- Telephone number
- 01443 622126
- Additional information
Louise Evans
01443 622126
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