Job summary
- Main area
- ADHD Team Administrator
- Grade
- Band 3
- Contract
- Permanent: Substantive
- Hours
- Full time - 37.5 hours per week (Service operates Mon-Fri)
- Job ref
- 342-SS045-0426
- Employer
- Avon and Wiltshire Mental Health Partnership NHS Trust
- Employer type
- NHS
- Site
- Petherton Resource Centre
- Town
- Bristol
- Salary
- £25,760 - £27,476 per annum pro rata
- Salary period
- Yearly
- Closing
- 29/04/2026 23:59
Employer heading
Band 3 Team Administrator - Bristol
Band 3
Job overview
An opportunity has arisen to join the administrative team within the Bristol ADHD Service.
The service provides specialist assessment, diagnosis, and treatment for adults with suspected ADHD, covering the full BNSSG area. As a highly specialised service, we play a vital role in supporting individuals throughout their diagnostic journey and ongoing care.
Our multidisciplinary team includes consultants, specialty doctors, nurses, psychologists, non‑medical prescribers, and administrative staff. We are a small, supportive, and collaborative team based in Hengrove, Bristol, and we welcome applications from motivated and professional administrators who are keen to contribute to this important area of work.
Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.
Main duties of the job
Working under the supervision of the Lead Administrator, the successful candidate will join the established administrative team within the Bristol ADHD Service.
The service is extremely busy and fast‑paced, currently supporting a caseload of more than 5,000 service users. This role therefore requires someone who is highly organised, able to prioritise effectively, and confident working under pressure.
Strong communication skills and proficiency in Microsoft Office applications are essential. A calm, professional, and approachable manner is also important, as the post holder will often be the first point of contact for service users. Some calls may be challenging due to the nature of ongoing mental health difficulties, and the ability to remain composed and supportive is key.
Core responsibilities will include managing clinicians’ diaries, booking appointments, responding to enquiries, and handling a high volume of telephone calls.
Working for our organisation
We are Avon and Wiltshire Mental Health Partnership NHS Foundation Trust (AWP), a diverse organisation of more than 5,000 dedicated staff delivering inpatient and community-based mental health services.
Within BNSSG (Bristol, North Somerset and South Gloucestershire), we provide a wide range of mental health services across multiple locations, ensuring high‑quality and accessible care for the local population. Our teams work collaboratively to support the mental health and wellbeing of the communities we serve.
Our people are central to everything we do. Their expertise, compassion and commitment enable us to deliver person‑centred care and to promote wellbeing for both service users and colleagues. We believe that fulfilled and supported staff provide the best possible care.
We are committed to building an inclusive and diverse workforce and actively welcome applications from individuals of all backgrounds. We particularly encourage applications from people from Black, Asian and minority ethnic communities, those with disabilities, and members of the LGBTQ+ community. We value the unique perspectives and experiences that diversity brings, and we believe it strengthens our organisation and the care we provide.
Detailed job description and main responsibilities
Arrange and coordinate appointments for clinical staff, ensuring accurate scheduling and timely communication with service users.
Respond to telephone and email enquiries from service users, carers, and professionals, providing clear information, guidance, and support in a calm and professional manner.
Use RiO as the primary clinical system, entering accurate notes, updating records, and maintaining data quality in line with Trust standards.
Process referrals and discharges, ensuring all documentation is completed correctly and workflows are followed efficiently.
Take minutes for team meetings on a rota basis, producing clear and timely records of discussions and actions.
Manage incoming and outgoing mail, including distributing correspondence and handling confidential information appropriately.
Maintain general administrative systems, such as shared inboxes, electronic filing, and team calendars.
Support clinicians with administrative tasks, including preparing documentation, uploading reports, and managing communication with service users.
Work collaboratively with the wider admin team, contributing to a smooth-running service and supporting colleagues during busy periods or staff absence.
Person specification
Experience & Knowledge
Essential criteria
- Knowledge of routine and non-routine administrative procedures acquired through qualification or experience
- Ability to work in a busy enviroment
- Good communication skills
- Ability to manage own workload
- Experience of taking minutes
- Ability to work to deadlines
- Proficient in use of Microsoft packages
- Demonstrates good understanding of confidentiality
Desirable criteria
- Experience working in a healthcare or mental health setting, ideally within the NHS.
- Familiarity with electronic patient record systems, such as RiO or similar platforms.
- Confidence handling high‑volume or challenging telephone enquiries, including those involving distressed service users.
- Strong organisational skills, with the ability to manage competing priorities in a fast‑paced environment.
- A compassionate and patient‑centred approach, with an understanding of the needs of adults accessing mental health services.
Education & Qualiification
Essential criteria
- RSA 3 Word Processing (or equivalent level of expertise)
- NVQ3/QCF in administration or equivalent level of knowledge and experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nina Barrett
- Job title
- ADHD Team Manager
- Email address
- [email protected]
- Telephone number
- 01275796262
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