Job overview

The post holder will provide administrative/reception service support to facilitate the patient pathway. The post holder will work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks as and when required. 

The post holder will build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP’s) to ensure functions of the role are carried out correctly and within given timescales. 

The post holder will ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates. 

The post holder may be expected to work on a rota basis to ensure appropriate service cover at all times; this may include cross site working/cross cover with other reception areas/wards.

Main duties of the job

·        Liaise as appropriate with clinicians and clinical administration teams to ensure correct recording of patient pathways

Provide an outpatient/inpatient booking service, using PTLs and agreed processes to ensure effective use of clinic/theatre capacity in accordance with national/local/clinically instructed waiting times

 Allow early opportunity to escalate capacity issues in accordance with SOP

Ensure appropriate administrative actions for activity outcomes in line with clinical instructions and SOPs; this includes accurate recording of Referral to Treatment (RTT) codes and system discharges

Provide a professional, sensitive and courteous central call service for appointment and pathway enquiries, acting in line with policy and associated SOPs

To schedule appointments in line with clinical instructions and SOPs, liaising with other members of clinical administration teams such as clinical areas and the booking team where appropriate.

Arrange patient transport and interpreters for outpatient appointments where appropriate.

Process all referrals received in accordance with Trust referral management guidelines/SOP

Respond to appointment queries in a timely manner in line with local agreed methods.

Act as the communication hub for elective patient queries ensuring a high quality and professional service.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000.  Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.   

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way.  We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.   

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:
•    Extensive range of learning opportunities
•    NHS Pension Scheme
•    Generous holiday entitlement in line with Terms & Conditions
•    Comprehensive health and wellbeing support 
•    NHS Car Lease schemes and a range of salary sacrifice scheme
•    Discounts on restaurants, getaways, shopping and finance through external providers.