Job vacancy: Switchboard Supervisor, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust, Doncaster

Job summary

Main area: Switchboard
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 272-7012580

Employer: Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Doncaster Royal Infirmary
Town: Doncaster
Salary: £24,625 - £25,674 Pro Rata Per Annum
Salary period: Yearly
Closing: 11/06/2025 23:59

Switchboard Supervisor

Band 3

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Qualifications & Training

Essential criteria

Good level of education including English and Maths at GCSE grade C or equivalent qualification or experience.
Experience of Microsoft Office packages including Word, Outlook and Excel.

Desirable criteria

Commitment to continuous personal and professional development.
Evidence of recent learning.
Evidence of customer care / customer service training/qualification.

Knowledge & Experience

Essential criteria

Supervisory Experience.
Worked on PC screen based Switchboard system (or similar).
Admin & Clerical Experience.

Desirable criteria

Previous experience working in a Hospital or NHS Service setting.
To have been involved with departmental developments.
Computer / IT Skills.
Experience of using HealthRoster.
Experience of managing staff rotas.

Personal Attributes & Skills

Essential criteria

Willing to learn and promote the facilities available on Switchboard.
Ability to train and motivate staff.
Demonstrate clear commitment to the team approach; exchanging ideas and supporting colleagues in their ongoing development.
Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all.
Ability to communicate with all levels of staff/customers both internal and external; taking into account personal responsibility for data protection.
Capable of dealing with a range of personalities and situations in a tactful and diplomatic manner. Able to work in a logical and practical manner and maintain a calm approach in pressure situations.
Capable of prioritising and managing own workload, and work without direct supervision.
Ability to adapt to changes in technology and pass on that knowledge to all colleagues.
Exercise good judgement; use own initiative.

Desirable criteria

Able to work cross-site to provide Supervisory cover as required.
Flexible in working hours to cover/supervise Switchboard 24 hours, 7 days a week if necessary
Ability to organise staff rotas across a 24/7/365 service.

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Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

For example, AI responses…

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.
2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers
3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
We reserve the right to close down this advert early should there be a high number of applicants.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.