Job overview

The post holder will work across different sites within the Trust working with patients and family members with hearing and communication difficulties.

The post holder will perform admin and clerical work to aid the running of the service and is expected to use his/her own initiative and skills in accordance with the Department’s requirements. This role covers both Adults and Paediatrics.  

Main duties of the job

Work at different sites across the Trust including Sandringham Road Clinic, Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital.

Provide admin support for both Adult and Paediatric Audiology Services.

All duties and responsibilities of a clerical band 2 role.

Processing new referrals and internal referrals into the service.

Booking of all appointments and associated paperwork, this includes a good working knowledge of complex pathways. Along with effectively using Audiology waiting lists, including validation as and when required.

Provide secretarial service to the Hearing Rehabilitation Centre including typing of all correspondence, minutes of meetings, reports, tables etc.

Undertake a wide range of work procedures requiring knowledge of software programmes and secretarial procedures and knowledge acquired through relevant courses, training and experience

Communicate effectively with people who have hearing and communication difficulties

Communicate with people on various levels e.g. patients and Consultants

Liaise closely with the Team Leader/Service Manager on activity issues to ensure good management of service.

Use empathy when dealing with anxious or distressed patients and relatives.

Dealing with enquiries, questions, problems on a daily basis effectively and promptly, either face to face, by telephone or other communication device. 

Any other duties as identified by the Admin Team Leader

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000.  Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.   

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way.  We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.   

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:
•    Extensive range of learning opportunities
•    NHS Pension Scheme
•    Generous holiday entitlement in line with Terms & Conditions
•    Comprehensive health and wellbeing support 
•    NHS Car Lease schemes and a range of salary sacrifice scheme
•    Discounts on restaurants, getaways, shopping and finance through external providers.